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  • Report Enterprise Architects Can Transform Customer Engagement

    The EA Program At British Gas Unleashed Trusted Field Staff As Brand Ambassadors
    July 11, 2016 | Charlie Dai, Alex Cullen

    Firms must use every point of contact between themselves and their customers to energize customer engagement. British Gas recognized that it was not making the most of its highly regarded field...

  • Report Customer Engagement Lessons From Visionary Chinese Firms

    Use The Mobile IDEA Practice To Accelerate Digital Business
    June 30, 2015 | Charlie Dai

    In the mobile age, digital enterprises are disrupting many traditional companies; even some startups are struggling to survive in the face of fierce competition. However, visionary Chinese firms...

  • Report TechRadar™: Integration Technologies, Q2 2015

    The Range Of Integration Technologies Is Diversifying
    June 23, 2015 | Henry Peyret

    Integration technologies are a middleware category of products to develop, maintain, and execute interfaces between applications and databases. The integration domain is a renewed hot topic for...

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