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  • Customer Experience Maturity

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  • Forum CX SF 2019

    The Rise of XD: Master the New Art (and Science) of Experience Design
    October 17, 2019 | San Francisco | Andrew Hogan

    Just what we need: another abbreviation. But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD...

  • Webinar Mobile Maturity Assessment

    August 30, 2017 | Julie A. Ask, Jeffrey S. Hammond, Danielle Jessee

    Mobile has ascended the digital engagement throne. No other customer-serving digital touchpoint is more important to industries from retail to travel to banking. With mobile’s ascendancy,...

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