Charts & Figures
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Scotiabank Lets Customers Dispute Credit Card Charges Online
December 11, 2018
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mBank Customers Can Easily Reach Human Help When Applying For A Product
December 11, 2018
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Search Results
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Webinar The Pulse Of Financial Services Customers In Asia Pacific
The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the...
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Report Indian Banks: Deliver Better Experiences Or Risk Losing Customers
September 19, 2019 | Arnav GuptaForrester recently surveyed 2,988 metropolitan Indian online adults to understand what they expect when interacting with Indian financial services firms. This infographic helps digital leaders at...
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Report Seven Common Mistakes In Indian Mobile Banking Functionality And How To Fix Them
Learn From Best Practices To Evolve Mobile Banking Experiences
July 26, 2019 | Arnav GuptaForrester recently concluded its Forrester Industry Wave™ evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile banking apps of seven...
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Report Six Common Pitfalls On Indian Online Banking Websites
Learn From Industry Best Practices How To Avoid These Mistakes
December 11, 2018 | Arnav GuptaForrester recently concluded its Forrester Wave™ evaluation of online banking websites in India, which assessed the functionality and user experience (UX) of the online banking websites of seven...
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Report The Forrester Banking Wave™: Global Mobile Apps Summary, 2018
Mobile Banking Leaders Keep Raising The Bar On Functionality And User Experience
Mobile apps have become the touchpoint of choice for millions of people to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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Report Best Practices In Indian Mobile Banking Functionality
Learn How To Deliver Great Mobile Banking Functionality
September 4, 2018 | Arnav GuptaDigital banking strategy professionals need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve...
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Report The Forrester Banking Wave™: Indian Online Banking Websites, Q3 2018
Indian Online Banking Websites Don't Yet Meet Global Standards
Digital banking leaders need to build online banking around customer needs, empowering them to manage their finances while reassuring them by providing support along the way. To see how helpful...
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Report The Forrester Banking Wave™: Indian Mobile Apps, Q2 2018
Mobile Banking Apps Fail To Deliver Balanced Functionality And User Experiences
Digital banking leaders need to build mobile banking experiences around customer needs, empowering customers to manage their finances while reassuring them by providing support along the way. To...
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Report Winning The Payments War Requires Continuous Innovation
Indian Banks Are Relying Upon Digital India To Support Their Game Plan For Payments
India's government is using digital enablement programs to increase Indians' use of digital tech and transform the economy into one that uses less cash. Digital consumers give banks and financial...
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Report 2017 Indian Bank Digital Sales Functionality Benchmark
ICICI Bank Leads The Pack, Just Ahead Of Axis Bank
We used our Digital Sales Functionality Benchmark methodology to evaluate the public websites of five large retail banks in India. ICICI Bank leads the pack with a score of 55 out of 100, just...