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  • Forum Privacy & Security 2019

    The Technology of Trust
    September 12, 2019 | Washington, D.C. | Laura Koetzle, Stephanie Balaouras, Heidi Shey

    Privacy is the new competitive advantage. Your customers increasingly gravitate to brands they trust. How do you weave trust into the core of your brand promise and value proposition? How can you...

  • Forum CX NYC 2019

    Change The Game: Leading Radical CX Innovation
    June 11, 2019 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Webinar Get Control Over Your Bots With Forrester’s Automation Framework

    Wednesday, April 3, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Chris Gardner, Craig Le Clair

    Every organization has automation, and its impact on winning, serving, and retaining customers is unquestionable. However, it can be difficult to align islands of automation and rationalize your...

  • Webinar Digital Transformation Snakes And Ladders: Lessons For Success

    Tuesday, February 26, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Nigel Fenwick

    Digital business transformation is hard. Many efforts fail to deliver. Yet firms will invest billions of dollars into business transformations around the world in 2019. Are there tactics you...

  • Webinar The State Of Unified Endpoint Management: Insights From The Forrester Wave™

    Tuesday, February 26, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Andrew Hewitt

    Providing a great technology experience for employees requires anytime, anywhere access to task-critical information on whatever device or application they prefer. But how do you ensure a...

  • Report The Forrester Wave™: Cloud Security Gateways, Q1 2019

    The 10 Providers That Matter Most And How They Stack Up
    February 20, 2019 | Andras Cser

    In our 34-criterion evaluation of cloud security gateway providers, we identified the 10 most significant ones — Bitglass, CensorNet, CipherCloud, Cisco, Forcepoint, McAfee, Microsoft, Netskope,...

  • Report The Global Tech Market Outlook For 2019 To 2020

    Tougher Times Are Ahead As We Move Away From 2018's Peak Growth Rates
    February 11, 2019 | Andrew Bartels

    When CIOs look back in five years, they will probably mark 2018 as the best year for tech budgets over that period. To help CIOs navigate these shifting tech waters and prepare for tougher times,...

  • Report Tackle The California Consumer Privacy Act Now

    Use Your GDPR Compliance Programs To Prepare For The New CCPA Requirements
    February 8, 2019 | Enza Iannopollo

    In less than one year's time, regulators in California will start enforcing the requirements of the California Consumer Privacy Act (CCPA). Brazil has just passed new privacy regulations, and India...

  • Report Widen Your Risk Taxonomy To Remove Blind Spots

    Landscape: The Governance, Risk, And Compliance Playbook
    February 8, 2019 | Renee Murphy

    The way enterprises categorize risk has important implications for how they assess, measure, and treat it. Antiquated categories of risk — such as legal, operational, financial, and strategic — may...

  • Webinar Customer Call Centers: Dos And Don'ts

    February 7, 2019 | Andras Cser

    When we have the online channels (e.g., web, mobile app, etc.) all secured, fraudsters turn to the customer call center as an avenue to commit fraud. This webinar explains key types of fraud, best...

  • Report 2019 US Tech Budgets: Industry Outlook

    CIOs Should Make Their 2019 Plans With A Solid Understanding Of What's Going On In Their Industry
    February 6, 2019 | Andrew Bartels

    The US tech budget outlook for 2019 is generally positive, with projected growth of 6.1% only slightly slower than its 2018 growth. But in that broad picture, different industries will face very...

  • Report The ROI Of Privacy

    Business Case: The Customer Trust And Privacy Playbook
    February 5, 2019 | Fatemeh Khatibloo, Reggie Lau

    Organizations have traditionally focused investment and resources on preventing data breaches, but consumers are growing more aware of privacy breaches and creepy experiences. B2C marketers must...

  • Report Build Your Security Organization

    Organization: The S&R Practice Playbook
    January 31, 2019 | Jeff Pollard, Paul McKay

    CISOs are constantly evaluating the structure and make-up of their organization to make sure it aligns with business and risk management needs. This report examines key organizational challenges...

  • Report Use Advanced Encryption For Data Security

    Landscape: The Data Security And Privacy Playbook
    January 30, 2019 | Chase Cunningham

    More than ever, the security of your firm's bottom line depends on the technologies that secure your data — the fundamental currency of digital businesses. Most security and risk (S&R) leaders...

  • Webinar Data Privacy Day 2019: Forrester's Predictions For Marketing Privacy And Data Ethics

    January 28, 2019 | Fatemeh Khatibloo

    While 2018 was a major year for the marketing-privacy ecosystem, 2019 will bring even more disruption. Consumers will take the lead on enforcing privacy changes, with regulators no longer being the...

  • Report GRC Vision, 2019 To 2024

    Vision: The Governance, Risk, And Compliance Playbook
    January 25, 2019 | Renee Murphy, Christopher McClean

    Risk management professionals are used to helping steer their organizations through uncertainty, and as fast as business and technology are advancing, they should be looking five years into the...

  • Report Elevate Cybersecurity And Privacy Oversight

    Intermediate Level: Oversight For Cybersecurity And Privacy
    January 25, 2019 | Paul McKay, Renee Murphy, Nick Hayes

    Firms with intermediate cybersecurity and privacy oversight have a solid foundation and are seeking to extend their influence in the organization. By strengthening strategy, governance, adherence...

  • Report The Future Of Endpoint Protection, 2019 To 2024

    Endpoint Security Will Focus On Apps' And Users' Behavior
    January 24, 2019 | Chris Sherman

    Security leaders have struggled for the past 20 years to balance effective endpoint security with good employee experience, and this challenge will only get tougher as attacks and technologies...

  • Report Now Tech: Software Composition Analysis, Q1 2019

    Forrester's Overview Of 17 Software Composition Analysis Providers
    January 24, 2019 | Amy DeMartine

    You can use software composition analysis (SCA) to eliminate vulnerable components, reduce license risk, and apply consistent policies during the software development life cycle (SDLC). But to...

  • Webinar Can You Hear Me Now? It's Time For Brands To Cross The Voice Frontier

    January 23, 2019 | Dipanjan Chatterjee

    Voice is poised to bring about a massive pivot in the digital transformation of brands. Just as brands got used to consumers experiencing them by furiously tapping and poking at their devices, we...

  • Report The State Of Endpoint Security, 2019

    Buyers Demand Better Product Efficacy And Integrated Data Security
    January 22, 2019 | Chris Sherman, Salvatore Schiano

    Every year, Forrester surveys thousands of security decision makers and information workers around the world. This report examines endpoint security spending and adoption patterns to help security...

  • Report The Forrester Wave™: Contract Lifecycle Management For Source-To-Contract Suites, Q1 2019

    The Eight Providers Of CLM Solutions For Source-To-Contract Suites That Matter Most And How They Stack Up
    January 22, 2019 | Andrew Bartels

    In our 33-criteria evaluation of contract lifecycle management (CLM) providers for source-to-contract suites, we identified the eight most significant ones — Coupa Software, Determine, GEP, Ivalua,...

  • Report Now Tech: Data Loss Prevention, Q1 2019

    Forrester's Overview Of 37 Data Loss Prevention (DLP) Providers
    January 18, 2019 | Heidi Shey

    You can use data loss prevention (DLP) capabilities to support compliance, protect intellectual property, and augment employee security awareness. But to access these benefits, you'll first have to...

  • Report Build A High-Performance, Customer-Obsessed Security Organization

    Executive Overview: The S&R Practice Playbook
    January 16, 2019 | Christopher McClean

    CISOs must rapidly evolve to become business managers who protect their firm's brand, strengthen its reputation, and build customer trust. To do so, CISOs need far more than just the latest...

  • Report Build A Strong Process Foundation For Cybersecurity And Privacy

    Beginner Level: Process For Cybersecurity And Privacy
    January 10, 2019 | Nick Hayes, Claire O'Malley

    To ensure long-term success in cybersecurity and privacy, CIOs and technology leaders must establish repeatable and clearly defined processes for critical areas ranging from internal data security...

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