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  • Report The Canadian Tech Market Outlook For 2019 To 2020

    Canadian Tech Spending Will Moderate After Strong Growth In 2017 And 2018
    July 10, 2019 | Andrew Bartels, Cheryl McKinnon, Nate Meneer

    The Canadian tech market will see moderate growth in 2019 and 2020. Near-term prospects for Canadian economic growth appear shaky due to the collapse of oil prices in Q4 of 2018 and persistent...

  • Report The Public Cloud Market Outlook, 2019 To 2022

    Public Cloud Growth Continues To Power Tech Spending

    Public cloud infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) have fundamentally reshaped the way enterprises consume technology — and how they...

  • Report Decentralized Digital Identity: A Primer

    Why "Bring Your Own Identity" Is A Trend To Watch

    Your identity is more than the standard information on your driver's license or social security card. It also encompasses how you interact with brands, what you know, how you can share elements of...

  • Report Top Research For CIOs: Security

    Realize The Value That Excellent Security Delivers
    March 15, 2019 | Matthew Guarini

    Security no longer lives exclusively in the IT department. Now, thanks to ever-escalating attacks, boards and C-suites have become all too familiar with the risks of breaches, and they demand...

  • Report Build The Business Case For Cybersecurity And Privacy

    Business Case: The Cybersecurity And Privacy Playbook
    February 28, 2019 | Andras Cser, Christopher McClean

    With security and privacy breaches constantly in the news, attaining budget for cybersecurity and privacy functions is not the struggle it once was. However, it's impossible to maintain a...

  • Report The Global Tech Market Outlook For 2019 To 2020

    Tougher Times Are Ahead As We Move Away From 2018's Peak Growth Rates
    February 11, 2019 | Andrew Bartels

    When CIOs look back in five years, they will probably mark 2018 as the best year for tech budgets over that period. To help CIOs navigate these shifting tech waters and prepare for tougher times,...

  • Report 2019 US Tech Budgets: Industry Outlook

    CIOs Should Make Their 2019 Plans With A Solid Understanding Of What's Going On In Their Industry
    February 6, 2019 | Andrew Bartels

    The US tech budget outlook for 2019 is generally positive, with projected growth of 6.1% only slightly slower than its 2018 growth. But in that broad picture, different industries will face very...

  • Report Elevate Cybersecurity And Privacy Oversight

    Intermediate Level: Oversight For Cybersecurity And Privacy
    January 25, 2019 | Paul McKay, Renee Murphy, Nick Hayes

    Firms with intermediate cybersecurity and privacy oversight have a solid foundation and are seeking to extend their influence in the organization. By strengthening strategy, governance, adherence...

  • Report The Forrester Wave™: Contract Lifecycle Management For Source-To-Contract Suites, Q1 2019

    The Eight Providers Of CLM Solutions For Source-To-Contract Suites That Matter Most And How They Stack Up
    January 22, 2019 | Andrew Bartels

    In our 33-criteria evaluation of contract lifecycle management (CLM) providers for source-to-contract suites, we identified the eight most significant ones — Coupa Software, Determine, GEP, Ivalua,...

  • Report Build A Strong Process Foundation For Cybersecurity And Privacy

    Beginner Level: Process For Cybersecurity And Privacy
    January 10, 2019 | Nick Hayes, Claire O'Malley

    To ensure long-term success in cybersecurity and privacy, CIOs and technology leaders must establish repeatable and clearly defined processes for critical areas ranging from internal data security...

  • Report Optimize Your Cybersecurity And Privacy Process To Maximize Business Success

    Advanced Level: Process For Cybersecurity And Privacy
    January 10, 2019 | Stephanie Balaouras

    CIOs who pursue cybersecurity and privacy excellence not only reduce risk and protect the brand, they help their firms drive growth and long-term success. This report — the third of three in the...

  • Report Elevate Cybersecurity And Privacy With Process Metrics

    Intermediate Level: Process For Cybersecurity And Privacy
    January 10, 2019 | Nick Hayes, Salvatore Schiano

    The intermediate phase of the journey to cybersecurity and privacy maturity turns on establishing metrics and collecting data to drive process improvement. This report — the second of three in the...

  • Report The Forrester Wave™: Contract Lifecycle Management For All Contracts, Q1 2019

    The 13 Providers Of CLM Solutions For All Contracts That Matter Most And How They Stack Up
    January 8, 2019 | Andrew Bartels

    In our 30-criteria evaluation of contract lifecycle management (CLM) providers for all contracts, we identified the 13 most significant ones — Agiloft, Apttus, CLM Matrix, Cobblestone, Concord,...

  • Report Real-Time Is The Next Evolution In CX Success

    Build Real-Time Capabilities That Allow Your Business To Move At The Customer's Speed
    December 17, 2018 | Bobby Cameron

    Companies striving to be customer-obsessed are running into customer experience (CX) roadblocks. Customer Experience Index (CX Index™) scores are not improving; instead, Forrester finds them to be...

  • Report Top Research For CIOs: Customer Experience

    Help Your Firm Realize The Value Of Superior CX
    December 11, 2018 | Matthew Guarini

    In the age of the customer, the ability to deliver a quality experience to your customers is a key differentiator. Position yourself to be the company that customers love, trust, and come back to,...

  • Report 2018 US Tech Talent Hotspots

    Tap New Metro Markets To Get The Tech Talent You Need At A Cost You Can Afford
    November 14, 2018 | Andrew Bartels, Nate Meneer

    A highly skilled, customer-obsessed tech workforce is a powerful competitive advantage in the age of the customer. But a strong labor market and the growing need for tech skills across all...

  • Report Emerging Technology Spotlight: Edge Computing

    Edge Computing Drives Smarter Systems And Experiences
    November 12, 2018 | James Staten, Brian Hopkins

    Emerging infrastructure, cloud, and software capabilities — optimized for deployment anywhere you need them — enable immediate, low-latency, and secure engagements. CIOs and business technology...

  • Report Predictions 2019: CIO

    A Year Of Rebuilding Foundations And Measured Innovation
    November 5, 2018 | Matthew Guarini, Pascal Matzke

    Technology is a key differentiator for how companies deliver superior customer and employee experiences. CIOs that can take advantage of this opportunity will strengthen their position in the...

  • Report Lead The Design-Minded Evolution Of Your Firm

    Master Three Design Competencies To Be Successful
    November 2, 2018 | Gordon Barnett

    Design is a key determinant in the success of the modern organization. Though firms are building a competency in design, their efforts are piecemeal and unstructured. CIOs and other tech leaders...

  • Report The Q4 Global Tech Market Outlook For 2018 To 2019

    2019 Will See Good Growth But Also Risks Coming Off The Highs Of 2018
    October 26, 2018 | Andrew Bartels

    Despite threats of trade wars, Brexit uncertainties, Turkey's meltdown, and other disruptions, 2018 is turning out to be a very good year for the global tech market. While some of the positives...

  • Report European Tech Market Outlook By Country, 2018 To 2019

    Benelux And The Nordic Nations Lead, While The Big Four Sputter With Weakening Economies
    October 18, 2018 | Andrew Bartels, Nate Meneer

    People often view Western and Central Europe as a single regional tech market, but as every European CIO knows, it is also a collection of 28 separate national markets. This report details...

  • Report Top Research For CIOs: The Platform Economy

    Every Business Can Have A Platform, But Not All Platforms Will Be Successful
    September 27, 2018 | Matthew Guarini, Ted Schadler

    Platforms will reshape every industry, delivering improved customer experiences and reshaping corporate value chains. Forrester has been researching the platform economy over the past few years,...

  • Report Secure Customers And Protect Your Brand

    Executive Overview: The Cybersecurity And Privacy Playbook
    September 25, 2018 | Laura Koetzle

    Today, CIOs and CTOs are transforming the foundations of their business with technology; for that transformation to succeed, you must transform your cybersecurity and privacy practices...

  • Report Assess Your Cybersecurity And Privacy Maturity

    Assessment: The Cybersecurity And Privacy Playbook
    September 25, 2018 | Enza Iannopollo, Renee Murphy

    Weak cybersecurity and privacy practices reflect poorly on your company's brand, making it less attractive to customers, partners, employees, and investors. CIOs who want to drive business success...

  • Report Establish The People And Culture Foundation For Cybersecurity And Privacy Excellence

    Beginner Level: People Practices For Cybersecurity And Privacy
    September 25, 2018 | Enza Iannopollo

    If you're just starting your journey to cybersecurity and privacy maturity, you're not alone. If CIOs, chief information security officers (CISOs), and chief privacy officers (CPOs) establish...

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