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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum Technology & Innovation

    learn best practices for driving innovation across your enterprise.
    November 3, 2020 | Chicago | Liz Herbert, Matthew Guarini, Brian Hopkins

    In today’s innovation-driven business environment, technology leaders have a unique opportunity to move beyond the traditional back-office IT function and become the catalysts of business...

  • Webinar Don't Kill Your Corporate Intranet, But Give It A Major Rethink

    Key Findings From The Forrester Wave™: Intranet Platforms, Q2 2020
    Tuesday, July 7, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Cheryl McKinnon

    Corporate intranets are the least-loved application that businesses provide to their employees. This needs to change. Employee communication and trusted access to corporate content are essential...

  • Webinar Your Psychology And Roadmap For Intelligent Automation Has Been Jolted

    Wednesday, July 1, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Craig Le Clair

    The latest industry insights from Forrester’s vice president and principal analyst Craig LeClair show the path forward for those looking to lower operating costs and build greater business ...

  • Webinar COVID-19's "4D" Impact On Rethinking Workforce Strategies And Technologies: Lessons From The Front Line

    Tuesday, June 30, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Mark Brandau

    COVID-19 has forced a massive rethink of workforce strategies and technologies. During this webinar, we explore the "4D" impact the pandemic has created — reviewing each of the four Ds,...

  • Webinar How To Build Your Enterprise Microservices Strategy

    Thursday, June 18, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Randy Heffner

    You need a strategy for microservices. Although microservices show great promise for fostering business agility, only 13% of those using them say their microservice architecture is...

  • Webinar The Culture Of An Organization Defines Its Innovation Capabilities

    Wednesday, June 10, 2020, 5:30 a.m.-6:10 a.m. Eastern time (10:30-11:10 GMT) | Dan Bieler, Ash Mukherjee

    Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

  • Webinar The Rise Of The Autonomous Enterprise

    Run Your Enterprise On Autopilot
    June 5, 2020 | George Lawrie

    We have all seen the promise of autonomous vehicles, and many of us owe our lives to elementary autonomous functions such as antilock braking systems. Join this webinar to learn about the...

  • Report Your Definition Of Future Work Should Shape Your Operating Structure

    Classify Your Future Work For Successful Delivery In The Long Run
    June 4, 2020 | Gordon Barnett, Bobby Cameron

    As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

  • Forum Technology & Innovation EMEA

    Learn how you can become an engine of innovation at your organization.
    June 4, 2020 | London | Pascal Matzke

    As a technology leader, you have a unique opportunity in the year ahead. You can expand your role from manager of internal technology to your organization’s innovation leader. Are you ready...

  • Report Your ECM Roadmap Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

    Roadmap: The Enterprise Content Management Playbook
    June 3, 2020 | Cheryl McKinnon

    Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This...

  • Report The Cloud CX Value Map

    Use The CX Value Map To Measure Cloud Success Across Your Organization

    As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...

  • Webinar Architecting Flexibility — Lessons Learned From Leading Banks

    June 3, 2020 | Jost Hoppermann

    This session offers a discussion of the changing shape of application architectures that help banks remain competitive in a world of fintechs, digital disruption, and ecosystems. We also outline...

  • Report Now Tech: Cloud Contact Center Vendors, Q2 2020

    Forrester's Overview Of 25 Cloud Contact Center Providers
    June 2, 2020 | Art Schoeller

    You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...

  • Report Your Automation Psychology And Roadmap Just Shifted Gears

    Ease The Pain With A Skills-Based Future-Of-Work Plan
    May 29, 2020 | Craig Le Clair

    Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

  • Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2020

    Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services
    May 29, 2020 | Paul Miller, Bill Martorelli

    Adoption of hosted private cloud continues to grow; it combines the expertise of a cloud service provider with the workload isolation of a private cloud. While some balk at its shortcomings...

  • Report Adoption Profile: Public Cloud In Europe, Q2 2020

    European Public Cloud Innovation Continues
    May 29, 2020 | Paul Miller

    Every enterprise in Europe is continually evolving its cloud strategy — or should be. In 2020, European infrastructure and operations (I&O) pros are tasked with critiquing the cost efficiency and...

  • Report India Tech Market Outlook, 2020 To 2021

    COVID-19 Has All But Killed India's Tech Spending Growth
    May 28, 2020 | Ashutosh Sharma

    India's economy was poised for a great recovery in 2020, with clear signs of growth in January and February. The banking sector's woes were coming to an end, consumer spending was up, and...

  • Webinar Introducing The Forrester Wave™ Evaluation Of Cloud HCM Suites, Q2 2020

    Discover The Top Vendors That Can Help You Reignite Your Workforce In A Post-COVID-19 World
    May 28, 2020 | Mark Brandau

    This year’s Forrester Wave evaluation of cloud human capital management (HCM) suites represents a fresh view on the global HCM vendors. In reviewing 11 key vendors, we’ve reset most of...

  • Report Adoption Profile: Public Cloud In North America, Q2 2020

    May 27, 2020 | Dave Bartoletti

    Public cloud continues to be an essential business platform for rapid innovation, scalable infrastructure, and customer-driven technology modernization. After more than a decade, public cloud is a...

  • Report Select The Right IoT Monitoring Strategy

    Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring
    May 26, 2020 | Rich Lane

    Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

  • Report Ten Golden Rules For RPA Success

    Focus On These Key Philosophies For Lasting Automation Value
    May 26, 2020 | Leslie Joseph, Craig Le Clair

    Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

  • Forum Technology & Innovation APAC

    Learn how to become the catalyst of innovation in your enterprise.
    May 26, 2020 | Mumbai | Amit Bhatia, Frederic Giron, Leslie Joseph

    In 2020, technology leaders in the innovation-driven Asia-Pacific region have a chance to rise above the day-to-day management of IT systems and become a true catalyst of business...

  • Webinar Four Ways To Modernize Your Core Business Applications

    May 26, 2020 | Duncan Jones

    Are your legacy on-premises enterprise resource planning (ERP) suites preventing you from delivering excellent, innovative digital operations? Then you probably need to replace them with modern,...

  • Report Enterprise Architecture In 2025 And Beyond

    Vision: The EA Practice Playbook
    May 22, 2020 | Gordon Barnett

    As firms become more customer obsessed, the enterprise architecture (EA) mandate becomes richer and more complex — and that changes the work the EA ecosystem must do. To see how the work of EA will...

  • Report Create A Governance Strategy To Meet The Process Imperative

    The Shift Required To Drive Process Automation At Scale
    May 21, 2020 | Rob Koplowitz

    Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

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