Search Results

• Report Identify And Estimate The Costs Of Downtime On Your Business

  Don't Rely On Industry Averages -- Determine Your Own

  January 13, 2021 | Naveen Chhabra

  Resilient tech infrastructure is critical for business success, and downtimes cost dearly. Infrastructure and operations (I&O) pros leading their firms’ IT disaster recovery (DR) program must...

• Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

  Fourteen Technologies That Underpin Cloud Governance And Enablement

  December 15, 2020 | Tracy Woo, Andras Cser

  Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

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  Webinar US Tech Market Outlook For 2021 After The Election

  How Politics, The Pandemic, And The Economy Will Shape Industry Tech Budgets

  November 11, 2020 | Andrew Bartels

  The outcome of the US presidential and congressional elections on top of the pandemic recession will have a big impact on US tech budgets. Drawing on the latest data, this webinar provides...

• Report Now Tech: Cloud Cost Management And Optimization, Q4 2020

  Forrester's Overview Of 18 CCMO Providers

  November 10, 2020 | Tracy Woo

  You can use cloud cost management and optimization (CCMO) offerings to visualize your cloud costs, optimize resource usage, and better budget and forecast future spend. But to realize these...

• Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

  Benchmarks: The Enterprise Content Management Playbook

  November 6, 2020 | Cheryl McKinnon

  Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest...

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  Webinar Trim Tech Costs By Retiring, Replacing, Or Renegotiating Your SaaS App Portfolio

  September 15, 2020 | Duncan Jones, Ted Schadler

  You likely have hundreds of software-as-a-service (SaaS) apps, some critical and some just lying around. You can save money without compromising impact with a careful SaaS discovery, assessment,...

• Report Win Funding For Your Customer Service Project

  Business Case: The Contact Centers For Customer Service Playbook

  August 14, 2020 | Ian Jacobs, Kate Leggett

  In the age of the customer, customer service must be a cornerstone of a company's customer experience (CX) strategy. Customer service leaders must invest in modernizing their technology. Doing so...

• Report The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q3 2020

  The 10 Providers That Matter Most And How They Stack Up

  July 28, 2020 | Duncan Jones

  In our 24-criterion evaluation of supplier risk and performance management (SRPM) providers, we identified the 10 most significant ones — Aravo Solutions, Avetta, Coupa Software, GEP, HICX...

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  Webinar Adjust Your I&O Tech Budgets In The Pandemic Recession

  July 22, 2020 | Glenn O'Donnell, Lauren Nelson

  Infrastructure and operations (I&O) professionals are tasked with reducing spend to help their firms weather the pandemic recession. In this webinar, we help I&O professionals understand...

• Report The Cloud CX Value Map

  Use The CX Value Map To Measure Cloud Success Across Your Organization

  June 3, 2020 | Dave Bartoletti, Will McKeon-White

  As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...

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  Webinar Where And How To Adjust Tech Budgets In The Pandemic Recession

  May 11, 2020 | Andrew Bartels, Bobby Cameron

  Most businesses and governments face the prospect of revenues dropping by 10%, 20%, 30%, or more. CIOs will come under unprecedented pressure to cut tech budgets. To help them, Forrester analysts...

• Report Supplier Value Management Software Supports Suppliers As Business Partners

  Our New Label For Buy-Side Apps Emphasizes Collaboration, Performance, Innovation, And Risk Management

  May 7, 2020 | Andrew Bartels, Duncan Jones

  Companies need software applications to manage their sourcing, contracting, purchasing, invoicing, and supplier management processes. To date, there has not been a standard label for these software...

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  Webinar Avoid Selection Challenges: Use Insights About Regional And International Banking Platform Markets

  March 25, 2020 | Jost Hoppermann

  Forrester invited vendors of globally deployed banking platforms (including core banking) to participate in a survey on their 2019 deals, and 38 vendors accepted the invitation. The webinar...

• Report Forrester Infographic: Great(er) Expectations: The State Of Transformation Services, 2020

  February 25, 2020 | Amanda LeClair

  Services partners are increasingly critical to enterprise transformation, but these relationships often don't meet expectations for providers or their customers. This Forrester infographic...

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  Webinar US Tech Market Outlook For 2020 To 2021: The Industry Outlook

  January 8, 2020 | Andrew Bartels

  This webinar covers Forrester’s updates to our forecast for business and government purchases of tech goods, services, and staff in the US for 2020 and 2021 overall and by industry. Key...

• Report Security Budgets In Asia Pacific, 2019

  Budgets Are Rising As The Region Continues To Play Catch-Up

  July 15, 2019 | Jinan Budge

  In 2019, CISOs in Asia Pacific (AP) must contend with a shaky economic outlook, a geopolitically complex threat landscape, and further regulatory scrutiny. Read this report to find out how security...

• Report Five Key Trends That Will Reshape The Employee Technology Experience

  Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7

  May 22, 2019 | Andrew Hewitt

  Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...

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  Webinar The Diminishing Productivity Gains From Tech Investments

  May 2, 2019 | Andrew Bartels

  CIOs have long used improvements in productivity and efficiency as the primary justification for technology investments. However, data on overall US productivity as well as industry-level...

• Report Design For Dependability By Embracing A Future Of Trusted Technology

  Reliable Services Are Critical For A Secure, Always-On Economy

  February 25, 2019 | Naveen Chhabra

  As the world evolves into a connected web of services that weave devices, users, and data in a seamless user experience, the megacloud providers have set expectations — for always-on capabilities,...

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  Webinar The Top Insurance Technology Trends To Watch In 2019

  February 12, 2019 | Ellen Carney

  Insurance firms recognize that their future depends on the digital initiatives that drive better customer experience and more efficient operations. But heightening customer expectations, stalled...