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Report The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q1 2021
Twenty Technologies Underpin Customer Service
Customer service is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in customer service, companies are evaluating and adopting a...
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Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020
Fourteen Technologies That Underpin Cloud Governance And Enablement
Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...
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Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020
Nineteen Technologies Underpin Intelligent Automation
January 8, 2020 | Craig Le ClairAutomation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...
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Report The Forrester Tech Tide™: Continuous Software Delivery, Q4 2019
Tools And Technology: The Modern Application Delivery Playbook
October 25, 2019 | Diego Lo GiudiceContinuous software delivery (CSD) is increasingly critical to firms' ability to win, serve, and retain customers. To accelerate their performance in CSD, companies are evaluating and adopting a...
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Report The Forrester Tech Tide™: Cloud Human Capital Management, Q4 2019
11 Market Categories Define A Rapidly Changing Cloud HCM Market
October 24, 2019 | Mark BrandauCloud-based human capital management (HCM) is increasingly critical to firms' ability to manage talent and the future of work. To accelerate their performance in HCM, companies are evaluating and...
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Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019
16 Technologies Underpin Modern Technology Operations
Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...
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Report The Forrester Tech Tide™: Storage Technologies For Business Data, Q4 2019
Eighteen Technologies Underpin Business Data Storage
October 21, 2019 | Naveen ChhabraA firm's choice of technologies for storing business data as it passes through all stages of its lifecycle affects its ability to serve customers. To find the data storage technology that will best...
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Report The Forrester Tech Tide™: Compute Platforms, Q4 2019
Fifteen Technologies Underpin Compute Platforms
Human experiences depend heavily on underlying technology performance, making compute platforms increasingly critical to a firm's ability to win, serve, and retain its customers. To optimize their...
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Report The Forrester Tech Tide™: Internet Of Things, Q3 2019
Eighteen Technologies Underpin IoT Solutions
July 25, 2019 | Michele PelinoA diverse array of internet-of-things (IoT) technologies is necessary to enhance operational efficiencies and enable personalized customer experiences across vertical markets and use cases. To help...
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Report The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019
18 Technologies That Empower Employees With Access To Critical Productivity Apps
April 16, 2019 | Andrew HewittForrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a...
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