Search Results

• Report The Forrester Tech Tide™: Contact Center Technologies For Customer Service, Q1 2021

  Twenty Technologies Underpin Customer Service

  January 19, 2021 | Kate Leggett, Ian Jacobs, Art Schoeller

  Customer service is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in customer service, companies are evaluating and adopting a...

• Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

  Fourteen Technologies That Underpin Cloud Governance And Enablement

  December 15, 2020 | Tracy Woo, Andras Cser

  Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

• Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020

  Nineteen Technologies Underpin Intelligent Automation

  January 8, 2020 | Craig Le Clair

  Automation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...

• Report The Forrester Tech Tide™: Continuous Software Delivery, Q4 2019

  Tools And Technology: The Modern Application Delivery Playbook

  October 25, 2019 | Diego Lo Giudice

  Continuous software delivery (CSD) is increasingly critical to firms' ability to win, serve, and retain customers. To accelerate their performance in CSD, companies are evaluating and adopting a...

• Report The Forrester Tech Tide™: Cloud Human Capital Management, Q4 2019

  11 Market Categories Define A Rapidly Changing Cloud HCM Market

  October 24, 2019 | Mark Brandau

  Cloud-based human capital management (HCM) is increasingly critical to firms' ability to manage talent and the future of work. To accelerate their performance in HCM, companies are evaluating and...

• Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

  16 Technologies Underpin Modern Technology Operations

  October 22, 2019 | Rich Lane, Will McKeon-White

  Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

• Report The Forrester Tech Tide™: Storage Technologies For Business Data, Q4 2019

  Eighteen Technologies Underpin Business Data Storage

  October 21, 2019 | Naveen Chhabra

  A firm's choice of technologies for storing business data as it passes through all stages of its lifecycle affects its ability to serve customers. To find the data storage technology that will best...

• Report The Forrester Tech Tide™: Compute Platforms, Q4 2019

  Fifteen Technologies Underpin Compute Platforms

  October 10, 2019 | Chris Gardner, Abhijit Sunil

  Human experiences depend heavily on underlying technology performance, making compute platforms increasingly critical to a firm's ability to win, serve, and retain its customers. To optimize their...

• Report The Forrester Tech Tide™: Internet Of Things, Q3 2019

  Eighteen Technologies Underpin IoT Solutions

  July 25, 2019 | Michele Pelino

  A diverse array of internet-of-things (IoT) technologies is necessary to enhance operational efficiencies and enable personalized customer experiences across vertical markets and use cases. To help...

• Report The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019

  18 Technologies That Empower Employees With Access To Critical Productivity Apps

  April 16, 2019 | Andrew Hewitt

  Forrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a...