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• Report Assess And Enhance Your Modern Application Delivery Journey

  Assessment: The Modern Application Delivery Playbook

  October 2, 2020 | Diego Lo Giudice

  Customer-obsessed organizations increasingly expect application leaders to speed and scale software delivery. Many application development and delivery (AD&D) leaders know they need to improve, but...

• Report Gauge Your Modern Technology Operations Maturity

  Assessment: The Modern Technology Operations Playbook

  September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

  Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

• Report Gauge Your Infrastructure Automation Maturity

  Assessment: The Infrastructure Transformation Playbook

  July 17, 2020 | Chris Gardner

  To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

• Report Gauge Your Customer Service Maturity

  Assessment: The Contact Centers For Customer Service Playbook

  July 8, 2020 | Kate Leggett, Ian Jacobs

  An explosion of channels, new technologies like AI, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer. Customer service...

• Report Use Continuous Assessments To Mature Your Business Architecture, 2020

  June 30, 2020 | Gordon Barnett

  Firms with effective enterprise architecture (EA) combine talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era, they also need business...

• Report Assess Your Business-Centric EA Capabilities — 2020

  Assessment: The EA Practice Playbook

  June 26, 2020 | Gordon Barnett

  Effective enterprise architecture (EA) leaders build an ecosystem that combines talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era,...

• Report Gauge Your RPA Maturity

  February 21, 2019 | Craig Le Clair

  The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...