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• Report Assess Your Business-Centric EA Capabilities

  Assessment: The EA Practice Playbook

  September 4, 2019 | Gordon Barnett

  Effective enterprise architecture (EA) ecosystems combine talent and capabilities to solve thorny architectural challenges; the most effective apply their talent and capabilities to advance...

• Report Gauge Your Customer Service Maturity

  Assessment: The Contact Centers For Customer Service Playbook

  August 27, 2019 | Kate Leggett, Ian Jacobs

  An explosion of channels, new technologies like artificial intelligence, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer....

• Report Gauge Your Infrastructure Automation Maturity

  Assessment: The Infrastructure Transformation Playbook

  August 16, 2019 | Chris Gardner

  To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

• Report Gauge Your RPA Maturity

  February 21, 2019 | Craig Le Clair

  The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...

• Report Gauge Your Enterprise Collaboration Maturity

  Assessment: The Enterprise Collaboration Playbook

  January 3, 2019 | Art Schoeller, Cheryl McKinnon

  Enterprise collaboration (EC) tools can dramatically improve the flow of information among employees and lower the barriers to deeper customer engagement. Yet adoption and actual business value can...