Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
-
Forrester's Customer-Obsessed Operating Model
October 2, 2020
-
The Modern Application Delivery Maturity Assessment
October 2, 2020
-
Forrester's Modern Technology Operations Maturity Assessment
September 29, 2020
Search Results
-
Report Assess And Enhance Your Modern Application Delivery Journey
Assessment: The Modern Application Delivery Playbook
October 2, 2020 | Diego Lo GiudiceCustomer-obsessed organizations increasingly expect application leaders to speed and scale software delivery. Many application development and delivery (AD&D) leaders know they need to improve, but...
-
Report Gauge Your Modern Technology Operations Maturity
Assessment: The Modern Technology Operations Playbook
Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...
-
Report Gauge Your Infrastructure Automation Maturity
Assessment: The Infrastructure Transformation Playbook
July 17, 2020 | Chris GardnerTo convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...
-
Report Gauge Your Customer Service Maturity
Assessment: The Contact Centers For Customer Service Playbook
An explosion of channels, new technologies like AI, and increasingly demanding consumers challenge organizations to reshape their service approach in the age of the customer. Customer service...
-
Report Use Continuous Assessments To Mature Your Business Architecture, 2020
June 30, 2020 | Gordon BarnettFirms with effective enterprise architecture (EA) combine talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era, they also need business...
-
Report Assess Your Business-Centric EA Capabilities — 2020
Assessment: The EA Practice Playbook
June 26, 2020 | Gordon BarnettEffective enterprise architecture (EA) leaders build an ecosystem that combines talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era,...
-
Report Gauge Your RPA Maturity
February 21, 2019 | Craig Le ClairThe search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...
Content Type
ApplyFilters
Primary Role
Topics
- Business & IT Alignment (8)
- Artificial Intelligence (AI) (6)
- Application Development Processes & Tools (5)
- Application Management (5)
- Enterprise Architecture Domains & Practices (4)
- IT Process Automation (4)
- Systems Management (4)
- Customer Experience Management (3)
- Measurement (3)
- Organization (3)
- Customer Relationship Management (CRM) (2)
- Enterprise Content Management (ECM) (2)
- Tech Sector Economics (2)
- Employee Experience (1)
Analyst
- Chris Gardner (4)
- Gordon Barnett (4)
- Diego Lo Giudice (3)
- Craig Le Clair (2)
- Andrew Hewitt (1)
- Charles Betz (1)
- Ian Jacobs (1)
- Kate Leggett (1)
- Rich Lane (1)
- Will McKeon-White (1)