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  • Transform IT to win, serve, and retain customers
  • Liz Herbert
  • Customer Experience Management

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  • Forum Digital Transformation & Innovation 2019

    Master Tech-Driven Transformation
    May 14, 2019 | Chicago | Liz Herbert, Matthew Guarini, Brian Hopkins

    The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...

  • Report The SaaS Customer Success Life Cycle

    Continuous Improvement: The SaaS Transformation Playbook
    July 13, 2018 | Liz Herbert

    Software-as-a-service (SaaS) is more than just a software deployment model; it's a business model that ties vendors' success to your own. To drive upsell and renewals and achieve profitability,...