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  • Workshop The Fundamentals of Highly Effective Analyst Relations

    A Workshop For Analyst Relations Professionals
    December 16, 2019 | Cambridge, MA | Kevin Lucas

    Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...

  • Webinar What To Know About Automated Life Insurance Underwriting Tech: Findings From The Q4 2019 Forrester Wave™

    Thursday, December 12, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Ellen Carney

    This webinar explores the findings from the Q4 2019 Forrester Wave evaluation of automated life insurance underwriting technology, which examined the capabilities and strategies of 13 top global...

  • Workshop The Fundamentals of Highly Effective Analyst Relations

    A Workshop For Analyst Relations Professionals
    December 12, 2019 | San Francisco, CA | Kevin Lucas

    Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...

  • Workshop The Fundamentals of Highly Effective Analyst Relations

    A Workshop For Analyst Relations Professionals
    December 4, 2019 | London, UK | Kevin Lucas

    Industry analysts influence vendor markets, specific sales deals, product development, and even market capitalization. So no vendor dare let analysts do this unchaperoned. Instead, many vendors opt...

  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana van den Brink-Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Forum Data Strategy & Insights 2019

    The Insights-Driven Enterprise: Data Strategies for Business Transformation
    November 5, 2019 | Austin | Brandon Purcell, Noel Yuhanna, Boris Evelson

    It's time to stop drowning in data. The insights-driven enterprise is dependent on a critical, shared resource: deep pools of data. Data analytics, data governance, and data infrastructure are...

  • Forum CX SF 2019

    The Rise of XD: Master the New Art (and Science) of Experience Design
    October 17, 2019 | San Francisco | Andrew Hogan

    Just what we need: another abbreviation. But this one is for real. Experience design — or XD — is rapidly emerging as the discipline to rule them all. If exceptional CX is the goal, XD...

  • Webinar The Forrester Tech Tide™: Human Capital Management, Q3 2019

    There’s Never Been A Better Time To Rethink Your People Strategy And Operations Investment
    Thursday, September 26, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mark Brandau

    The market for human capital management (HCM) software-as-a-service products continues to expand and evolve rapidly. Vendor consolidation is giving way to new areas of investment. New segments,...

  • Webinar Shift Performance Testing Left To Get Continuous Delivery Right!

    Wednesday, September 25, 2019, 12:00 p.m.-12:40 p.m. Eastern time (17:00-17:40 GMT) | Diego Lo Giudice, Bill Seguin

    As application development and delivery teams speed up continuous delivery (CD), they find that performance testing too late in the cycle often results in costly rework. Continuous testing is...

  • Webinar The Essentials Of Voice, 2019

    Tuesday, September 24, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Julie A. Ask, Ian Jacobs, Jennifer Wise

    Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...

  • Webinar Use AI To Focus B2B Insights On The Human Imperative

    Thursday, September 19, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Allison Snow

    B2B insights pros struggle to understand their customers and prospects and therefore to build experiences that engage, influence, and persuade them. Learn how AI tech can help you overcome these...

  • Workshop Value-Driven AR Program Creation with FIAR

    A Workshop For Analyst Relations Professionals
    September 18, 2019 | London, UK | Kevin Lucas

    Analyst relations (AR) managers constantly ask us how to prove the value of their AR programs. Unfortunately, many struggle because they didn't build their AR plans to deliver business value in the...

  • Webinar Do You Want To Turbocharge The Value You Drive From Data And Insights? A Center Of Excellence Can Do That

    Tuesday, September 17, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Cinny Little

    About half of organizations are failing to apply the majority of their data analytics work to driving business outcomes. And that’s true for use cases across the spectrum — from...

  • Webinar The Essentials Of Chat, 2019

    Tuesday, September 17, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Julie A. Ask, Ian Jacobs, Jennifer Wise

    Firms place too much cognitive load on consumers in the context of digital experiences. Conversational interfaces offer one opportunity to lighten this load by allowing consumers to use natural...

  • Forum Security & Risk 2019

    A New Hope
    September 12, 2019 | Washington, D.C. | Laura Koetzle, Stephanie Balaouras, Heidi Shey

    Privacy is the new competitive advantage. Your customers increasingly gravitate to brands they trust. How do you weave trust into the core of your brand promise and value proposition? How can you...

  • Webinar Leverage Six Emerging Technologies To Transform Digital Insurance

    Thursday, September 12, 2019, 10:00 a.m.-10:40 a.m. Eastern time (15:00-15:40 GMT) | Ellen Carney, Piers Conway

    Emerging technology is transforming the business of insurance. Hundreds of disruptive early-stage insurers and insurtech startups are roiling up the status quo, powered by emerging and sometimes...

  • Webinar From The US To Asia Pacific: How To Engage Digitally Savvy Luxury Consumers Across The Globe

    Wednesday, September 11, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Michelle Beeson, Xiaofeng Wang

    Luxury brands still have lots of ground to cover to create the exceptional omnichannel customer experiences that their customers expect. But how do those customer expectations differ across the...

  • Webinar IoT And Blockchain: Are We There Yet?

    Tuesday, September 10, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Martha Bennett, Paul Miller

    Distributed ledger technology (DLT, AKA blockchain) and the internet of things (IoT) should be ideal companions. Distributed, peer-to-peer, blockchain-based networks enable the sharing of trusted...

  • Webinar Notifications In Regulated Industries

    Tuesday, September 10, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Julie A. Ask, Peter Wannemacher, Heidi Shey

    Few things are as critical to firms as notifications. An app or a website is overkill for many of the engagements that consumers have with a financial or healthcare institution. From notifying...

  • Workshop Value-Driven AR Program Creation With FIAR

    A Workshop For Analyst Relations Professionals
    September 9, 2019 | Cambridge, MA | Kevin Lucas

    Analyst relations (AR) managers constantly ask us how to prove the value of their AR programs. Unfortunately, many struggle because they didn't build their AR plans to deliver business value in the...

  • Workshop Value-Driven AR Program Creation with FIAR

    A Workshop For Analyst Relations Professionals
    September 5, 2019 | San Francisco, CA | Kevin Lucas

    Analyst relations (AR) managers constantly ask us how to prove the value of their AR programs. Unfortunately, many struggle because they didn't build their AR plans to deliver business value in the...

  • Webinar How To Successfully Structure Innovation Business Cases

    Thursday, September 5, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | James Staten, Bobby Cameron

    Far too often enterprises fail to bring new innovative value to market because they fail to set the business case right. In this webinar, Forrester’s CIO research leads, James Staten and...

  • Webinar Make Software Central To The Structure Of Innovation Delivery

    Thursday, September 5, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Randy Heffner

    Innovation requires software, and that requires critical alignments of culture and structure for innovation delivery. CEOs must champion software delivery as a core enterprise competency. Whether...

  • Webinar Protecting Your Brand On The Rogue Web: E-Control Is Essential

    Wednesday, September 4, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Sucharita Kodali

    The internet has enabled broad availability of goods and services, but that benefit has become a double-edged sword as brands have grappled with counterfeits, gray market goods, IP violations, and...

  • Webinar How Engaging Is Your B2B Website Content? Not As Much As You Might Think

    Wednesday, September 4, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Laura Ramos

    If your website went on a first date with a prospective customer, would it get a second one? Imagine yourself as that customer, and your website content talks about itself the whole evening,...

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