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  • Transform IT to win, serve, and retain customers
  • Charles Betz
  • Systems Management

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  • Report The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019

    The Eight Providers That Matter Most And How They Stack Up
    April 15, 2019 | Charles Betz, Will McKeon-White

    In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve...

  • Report Predictions 2019: DevOps

    Adolescent DevOps Grapples With Governance
    November 8, 2018 | Charles Betz, Sandy Rogers

    In 2019, firms will face increasing complexity and risk as they attempt to scale their DevOps initiatives. This will force them to create more-holistic technical, organizational, and governance...

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