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The CRM Playbook For 2018

Transform Customer Processes And Systems To Improve Experiences

The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...

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    Webinar The Top 10 Customer Service Trends Of 2018

    Monday, March 19, 2018, 1:00 p.m.-2:00 p.m. Eastern time (17:00-18:00 GMT) | Kate Leggett

    We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using...

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