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  • Webinar 5G Hype, Opportunities, And Challenges

    Monday, September 30, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Abhijit Sunil, Dan Bieler, Michele Pelino

    5G promises to usher in not just new use cases in every industry but also new business models. Many proposed use cases, such as those enabled by augmented/virtual reality and massive internet of...

  • Report Update Your I&O Operating Model With Product Team Principles

    Product Management Is The New Service Management
    August 20, 2019 | Charles Betz

    Traditional team silos of technical expertise (compute, storage, networking, and middleware) can't keep up with the demands of cloud computing and its associated trends, such as Agile and DevOps....

  • Report Now Tech: Enterprise Service Management, Q3 2019

    Forrester's Overview Of 24 ESM Providers
    August 19, 2019 | Charles Betz, Will McKeon-White

    Enterprise service management (ESM) offerings help enhance enterprise service delivery, support core IT service management (ITSM) processes, and speed overall service delivery. But to realize these...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    August 16, 2019 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Forrester New Wave™: Wireless Solutions, Q3 2019

    The Eight Solutions That Matter Most And How They Stack Up
    August 15, 2019 | Andre Kindness

    In Forrester's evaluation of the emerging market for wireless solutions, we identified the eight most significant in the category — Aerohive, Aruba, Cambium Networks, Cisco Aironet, Cisco Meraki,...

  • Report Nine Toxic Networking Vendor Selection Philosophies

    It's Time To Retire The Axiom "No One Gets Fired For Buying [X]"
    August 9, 2019 | Andre Kindness

    Many enterprise networking teams still struggle to shift away from their incumbent network infrastructure, even if it's the right decision for the company. This report addresses nine common myths...

  • Report Don't Let The One-Percenters Drive Your Network Architecture

    Five Use Cases That Hamper Networking Automation Adoption
    August 9, 2019 | Andre Kindness

    Networking pros are getting sucked in by a warped set of requirements that do little to address some of the immediate data center needs they're facing. Vendors cite flashy use cases like hyperscale...

  • Report The Forrester Wave™: Infrastructure Automation Platforms, Q3 2019

    The 11 Providers That Matter Most And How They Stack Up
    August 7, 2019 | Chris Gardner

    In our 31-criterion evaluation of infrastructure automation platform providers, we identified the 11 most significant ones — BMC Software, Chef Software, HashiCorp, Micro Focus, Microsoft,...

  • Report The Future Of VDI Is Cloud

    Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability
    July 31, 2019 | Andrew Hewitt, David K. Johnson

    Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

  • Report Check The 5G Pulse Of Your Communications Service Provider

    A Guide To Understanding The 5G Landscape And Your Investment Planning
    July 29, 2019 | Abhijit Sunil

    5G is an important new technological advancement, and infrastructure and operations (I&O) leaders are looking at a plethora of 5G wireless proposed use cases, timelines, and expectations. It's...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

  • Report The Forrester Tech Tide™: Internet Of Things, Q3 2019

    Eighteen Technologies Underpin IoT Solutions
    July 25, 2019 | Michele Pelino

    A diverse array of internet-of-things (IoT) technologies is necessary to enhance operational efficiencies and enable personalized customer experiences across vertical markets and use cases. To help...

  • Report Bridge The IT/OT Divide To Win With Smart Manufacturing

    For Industry 4.0 Strategy Success, Empower Technology And Operations Teams To Work Together
    July 24, 2019 | Paul Miller

    Computing in the office and on the factory floor have been different for decades. Different teams have managed different technologies in different ways for different reasons. But as manufacturing...

  • Report Take The Mystery Out Of AI For IT Operations (AIOps)

    Here's How To Choose Between Two Paths To AIOps
    July 17, 2019 | Rich Lane

    Infrastructure and operations (I&O) pros have struggled with visibility since the dawn of client/server, and today's atomized and ephemeral services make that worse. Fortunately, AI for IT...

  • Report Transform Insights Into A Better Employee Technology Experience

    Collect, Analyze, And Put Qualitative And Quantitative Data To Work
    July 16, 2019 | Andrew Hewitt

    Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...

  • Report The Forrester Wave™: Application Modernization And Migration Services, Q3 2019

    The 14 Providers That Matter Most And How They Stack Up
    July 16, 2019 | Bill Martorelli

    In our 26-criterion evaluation of application modernization and migration services providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM...

  • Report Internet-Of-Things Heat Maps For Operational Excellence, 2019

    Deploy IoT Use Cases Based On Value To Your Company Operations
    July 10, 2019 | Michele Pelino

    A fragmented array of internet-of-things (IoT) solutions enhance operational efficiencies and enable personalized customer experience in enterprises across vertical markets. IoT use cases such as...

  • Report Adoption Profile: Hosted Private Cloud In North America, Q2 2019

    HPC Providers Shift Focus To Managed Services As Public Cloud Continues To Absorb More Of Their Market
    July 3, 2019 | Lauren E. Nelson

    While not the shiniest toy on the shelf, hosted private cloud (HPC) holds a unique position in serving multiple scenarios and users. HPC bridges the public and private cloud spaces — combining the...

  • Report Adoption Profile: Public Cloud In North America, Q3 2019

    July 1, 2019 | Lauren E. Nelson

    Public cloud continues to be a go-to platform for innovation, for offloading, and for accelerating business change. After a decade, public cloud is a stable force, but infrastructure and operations...

  • Report Adoption Profile: Private Cloud In Europe, Q2 2019

    Private Cloud Can Focus Efforts To Enable More-Meaningful Changes
    June 21, 2019 | Lauren E. Nelson, Paul Miller

    Europeans continue to leverage a mix of cloud technologies, including private cloud. Many enterprises face a stark reality: Change is expensive, and private cloud offers meaningful improvements...

  • Report Now Tech: Unified Endpoint Management, Q2 2019

    Forrester's Overview Of 21 UEM Providers
    June 13, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to better manage employee devices and applications, resulting in improved employee experience, customer trust,...

  • Report How To Budget For Employee-Facing Technology For 2020

    Align Technology Purchases To Business Imperatives For EX Success
    June 10, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

  • Report Decode The New Networking Alphabet Soup

    Use Forrester's Networking Dictionary To Navigate Emerging Technologies
    June 6, 2019 | Andre Kindness

    Networking terms like software-defined networking (SDN), network function virtualization (NFV), virtual network function (VNF), and service chaining have become a common vernacular among networking...

  • Webinar How To Tame Technology Distraction In Your Workplace

    June 5, 2019 | Andrew Hewitt

    Whether you know it or not, technology distraction is a problem in your workplace. Very few companies recognize how pervasive technology distraction is in their working environment and how it...

  • Report Use Modernization And Migration Services To Speed Your Cloud Migration

    Here's How To Evaluate The New Market For Application Modernization Services
    June 4, 2019 | Bill Martorelli

    Cloud migration, an important steppingstone for digital transformation, is driving infrastructure and operations (I&O) leaders to take a new look at their modernization strategies. Today's...

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