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• Report At A Glance: Master Digital Voice Experiences

  A Digital Voice Experience Series Report

  March 27, 2019 | Jennifer Wise

  Digital voice interfaces are hot: New voice-activated devices are hitting the market, customers are buying them, and brands are rushing to create voice experiences for customers to use. Yet many of...

• Report Guide Your Customers To Better Experiences With Behavioral Science

  Align Better Futures For Both The Customer And The Organization

  November 27, 2018 | Ryan Hart, Samuel Stern

  Through a combination of tactical quick wins and strategic transformations, customer experience (CX) professionals can apply the concepts of behavioral science to improve experiences. In this way,...