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  • Report Four Trends Are Shaping CRM Adoption In Indian Financial Services

    Prioritize Customer Experience When Selecting A CRM Solution
    May 23, 2017 | Somak Roy

    Indian financial services firms are overhauling their existing CRM systems, which were typically built for an earlier era. In the age of the customer, banks and insurance firms need a CRM portfolio...

  • Report Asian Banks Are Adopting Cloud Faster Than You Think

    Use Cases Vary, But Uptake Is Real — And Accelerating
    April 30, 2014 | Michael Barnes

    Cloud adoption is rapidly going mainstream across many parts of Asia Pacific (AP). This includes strong uptake among AP banks and other financial services firms — organizations still often...

  • Report Big Data In Banking: It's Time To Act

    Compete In The Age Of The Customer By Making Use Of All The Available Data
    April 15, 2014 | Jost Hoppermann, Martha Bennett

    Big data is a key trend for many industries, including financial services in general and banking in particular. Key business drivers in the banking industry, such as improving customer service,...

  • Report Leverage Market Dynamics To Cope With Key Local Requirements Off The Shelf

    Global Banking Platform Deals 2012 — Functionality
    June 6, 2013 | Jost Hoppermann

    Forrester surveyed 29 vendors of globally deployed banking platforms about their 2012 deals and analyzed the results, looking for patterns in the functionality that these vendors sold. Regional...

  • Report Look For True Off-The-Shelf Support For Your Country

    Global Banking Platform Deals 2012 — Regions
    May 15, 2013 | Jost Hoppermann

    Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. Our analysis of these deals by region reveals that growth ranged widely — from slight shrinkage to dramatic...

  • Report Proof Points For Mainframe Application Migration

    Answering The Classic Clash Question: "Should I Stay Or Should I Go?"
    September 28, 2011 | Phil Murphy

    Previous Forrester research outlined a framework for deciding whether migrating your applications from the mainframe platform makes sense by identifying the factors that enter into a well-reasoned...

  • Report Virtualization In Greater China 2010 To 2011: End User Adoption Trends

    September 15, 2011 | Michael Barnes

    This report provides an overview of virtualization end user adoption trends in Greater China. It focuses not only on adoption trends but also on deployment patterns, demand drivers, adoption...

  • Report The Power Of Predictions

    Case Studies In CRM Next Best Action
    June 22, 2011 | James G. Kobielus

    Many business process pros have implemented next-best-action technologies to improve customer retention, boost upsell and cross-sell, and enhance customer experiences. Best practices for customer...

  • Report Global Banking Platform Deals 2010: Functionality

    Demand Centers And Functional Heterogeneity Make Selection More Difficult
    May 26, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Core banking and channels continue as important factors in many regions. Beyond that, regional functional...

  • Report Global Banking Platform Deals 2010: Regions

    Some Like It Hot
    May 6, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Four regions — Africa, Asia Pacific, Europe, and North America — saw average to very strong increases in...

  • Report Get To Know Your 2010 Business Analysts

    January 31, 2011 | Mary Gerush

    In Q3 2010, Forrester Research and the International Institute of Business Analysis (IIBA) partnered to survey 1,461 business analysts (BAs), systems analysts, software requirements engineers, and...

  • Report SaaS In APEJ 2010/2011: End User Adoption Trends

    January 1, 2011 | Michael Barnes, Sanchit Gogia

    This document provides an overview of software-as-a service (SaaS) end-user adoption trends in Asia Pacific Excluding Japan (APEJ) for vendor strategists. SaaS adoption continues to accelerate...

  • Report Virtualization In Asia Pacific 2010-2011: End User Adoption Trends

    December 1, 2010 | Michael Barnes, John Brand, Sanchit Gogia

    This report provides an overview of the virtualization adoption trends in Asia Pacific, excluding Japan (APEJ) for vendor strategists. Survey data reflects over 450 interviews with CIOs, IT...

  • Report Cloud Computing In India 2010: End User Adoption Trends

    September 1, 2010 | Michael Barnes, Sanchit Gogia

    This document provides an overview of cloud computing in India for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

  • Report Cloud Computing In China 2010: End User Adoption Trends

    September 1, 2010 | Michael Barnes

    This document provides an overview of cloud computing in China for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns, market awareness and user...

  • Report Global Banking Platform Deals 2009: Regions And Functionality

    A Cold Breeze And Only One Hot Region Characterize The 2009 Market
    August 19, 2010 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. The regional analysis shows that Asia Pacific has been the single highly active region. Most of the...

  • Report The State Of B2B Integration

    Most Enterprises Plan Imminent B2B Upgrades To Address Key Issues
    July 12, 2010 | Ken Vollmer

    Forrester surveyed 300 senior IT managers in North America, EMEA, and Asia Pacific regarding the state of their business-to-business (B2B) integration infrastructure and plans for future...

  • Report Learn More About Your 2009 Business Analysts

    November 13, 2009 | Mary Gerush

    These data charts highlight more data from the Forrester Research/IIBA Q2 2009 Global Business Analyst Online Survey, first reviewed in the July 23, 2009, "Your 2009 Business Analysts: Know Them To...

  • Report Latest BI Adoption Trends -- Still Ripe In Opportunities Across Regions, Company Sizes, And Industries

    August 6, 2009 | Boris Evelson

    This set of data charts examines BI adoption trends from Forrester's recent Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

  • Report SOA In Vertical Sectors In The APEJ Market

    June 10, 2009 | Michael Barnes

    This document provides vendor strategists with an analysis of the uptake of service-oriented architecture (SOA) in key vertical markets across Asia Pacific, excluding Japan (APEJ). The key...

  • Report Forrester's Best Practices Framework For Adopting PLM In Services Organizations

    Lessons For Companies Where The "Product" Is Not a Manufactured Good
    April 10, 2009 | Roy C. Wildeman

    Forrester interviewed users, vendors, and systems integrators operating in financial services, telecom, and other services industries to research the common principles behind leading methods for...

  • Webinar Massive But Agile: Scaling The Next-Generation Enterprise Data Warehouse

    January 13, 2009 | James G. Kobielus

    Information & Knowledge Management (I&KM) professionals continue to expand the scale, scope, and deployment roles for their enterprise data warehousing (EDW) investments. Today's most demanding...

  • Webinar Best And Next Practices In Release Management

    June 18, 2008 | Carey Schwaber

    Together, increased reliance on software, greater software complexity, and diversification of the software supply chain require better release management. For Application Development & Program...

  • Webinar Can You Trust Your Trusted Data?

    May 29, 2008 | Rob Karel

    Information & Knowledge Management professionals have faced more than 10 years of underperforming CRM, ERP, data warehousing, and business intelligence initiatives. These projects' want of success...