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  • Forum CX Sydney 2019

    Change the Game: Driving Radical CX Innovation
    May 9, 2019 | Sydney | Michael Barnes, Riccardo Pasto, James Staten

    Good news. CX leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and more focused on business impact....

  • Report Top Enterprise Fraud Management And Anti-Money-Laundering Trends

    Consortium, Third-Party, And Blockchain Data Integration Will Transform EFM And AML Solutions And Practices
    December 17, 2018 | Andras Cser

    While enterprise fraud management (EFM) and anti-money laundering (AML) are mature functions, regulatory pressures in Europe and advances in machine learning are rapidly and profoundly changing...