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  • Report Case Study: Digital Reinvention Requires A Customer-Obsessed Organization

    Utility Company Eneco Reinvented Its Business Model To Stay Relevant Amid Fast-Changing Customer Expectations
    August 24, 2016 | Frederic Giron

    A combination of technology, regulatory, and consumer trends forced Eneco, a leading provider of sustainable energy in Europe, to accelerate its digital transformation. The company is focusing on...

  • Report Chinese Firms Must Embrace DevOps To Accelerate Digital Transformation

    Start The Journey By Digitizing Application Life-Cycle Management
    March 30, 2015 | Charlie Dai

    Consumers are undergoing a mobile mind shift; Internet companies are disrupting traditional Chinese companies in almost every industry; macroeconomic growth is slowing; and competition is...

  • Report Reinvent Security Awareness To Engage The Human Firewall

    December 17, 2014 | Nick Hayes

    The human element is one of the most critical aspects of your security program, yet it's often the most neglected. Many security leaders prioritize other projects and see little value in the...

  • Report Market Overview: European Mobile Workspace Services

    Manage The Mobile Mind Shift With The Right Workspace Provider
    November 14, 2014 | Dan Bieler

    The provider of your mobile workspace solutions will be more than just a provider of technology. Rather, the right provider will have to bring the right assets and experience to act as a strategic...

  • Report Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden
    September 5, 2014 | Craig Le Clair

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize...

  • Report Embrace Future Trends To Deliver HRM Business Impact

    July 15, 2014 | Paul D. Hamerman

    This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

  • Report Case Study: Philips' Journey Toward Becoming A Connected Business

    Lessons Learned From Philips' CIO About The Strategic, Operational, And Cultural Transformation
    March 24, 2014 | Dan Bieler

    The connected business is central to the age of the customer. To succeed in the age of the customer and thrive in times of digital disruption, businesses need to transform into highly collaborative...

  • Report Connected Business: A New Style Of Doing Business

    CIOs Need To Prepare For Cultural And Organizational Transformation
    February 4, 2014 | Dan Bieler

    Macro trends in technology and shifting customer behavior are giving rise to the connected business — which is not defined by technology but is rather a new style of doing business. The...

  • Report The CIO's Role In Business Transformation

    June 12, 2013 | Marc Cecere

    Nearly all business transformations today are technology-dependent and focus on breaking traditional business silos. These are high-risk, high-complexity projects that require knowledge of...

  • Report Navigate The Future Of CRM In 2013

    February 11, 2013 | William Band

    The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

  • Report Focus On The Transformational Impact Of Business Architecture

    September 7, 2012 | Derek Miers

    This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the...

  • Report The Process-Driven Business Of 2020

    Why And How To Shift From Incremental Improvement To Transformation
    April 16, 2012 | Connie Moore

    Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great...

  • Report Case Study: Learning The Difference Between Good And Bad Governance

    How A European Bank Deployed BPM Governance To Support The Renewal Of Its Core Banking System
    December 22, 2011 | Alexander Peters, Ph.D.

    Business executives at a European universal bank learned valuable lessons from its experiences implementing both good and bad operational governance during the renewal of its core banking processes...

  • Report ERP Workflow: A New Option To Treat Business Process Pain

    Business Process Pros Now Have An Additional BPM Tool At Their Disposal
    October 25, 2011 | China Martens

    Business process professionals often struggle with how to bridge the gap between the functionality of the inflexible enterprise resource planning (ERP) applications they're using to run their...

  • Report The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits
    August 22, 2011 | Clay Richardson

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

  • Report Five Prevailing Trends In ERP

    May 18, 2011 | China Martens

    From: Forrsights Software Survey, Q4 2010; Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2010; Enterprise And SMB Software Survey, North America and...

  • Report Trends 2011: ERP Customers Demand Better Flexibility, Cost Transparency, And Mobility

    January 11, 2011 | Paul D. Hamerman

    Enterprise applications for running your business (i.e., ERP) are evolving rapidly to enable more flexibility, better user experiences, and new deployment options offering more predictable...

  • Report The Information Workplace Light Burns Brighter

    The Vendor Landscape Creates More Opportunity And Complexity
    October 29, 2010 | Rob Koplowitz

    When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

  • Report What IBM-Lombardi Means To Application Development Professionals

    BPM Technology Will Be Much More Prominent; You Need A Plan For It
    February 9, 2010 | John R. Rymer, Clay Richardson

    IBM's acquisition of Lombardi Software is key to its plan to take business process management suites (BPMSes) from their current niche as a sometimes-used tool for developing and delivering...

  • Report Market Overview: The Middleware Software Market, 2009

    Software AG And TIBCO Challenge IBM, Microsoft, Oracle, And SAP
    December 30, 2009 | Stefan Ried, Ph.D.

    The middleware software market went through a sequence of paradigm changes in the past three decades. Most vendors offer middleware portfolios with various software components from basic...

  • Report Economic Forces Drive Lean BPM Trends And Adoption

    September 18, 2009 | Clay Richardson

    Data chart with key findings from the April 2009 Global Lean BPM Online Survey. Results include data on BPM initiative ownership, budgets, tools, and SaaS.

  • Report Five Additional Options To Consider For Web Content Management

    August 18, 2009 | Stephen Powers, Tim Walters, Ph.D.

    The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer...

  • Report European Airline Aims To Delight Passengers Through RFID Bag Tracking

    Event-Driven Solution Lowers Costs While Promoting Happy Travelers
    July 15, 2009 | Mike Gilpin

    Processing lost bags costs airlines a lot of money: more than $1,200 per thousand passengers, not to mention the inconvenience to passengers. Thus, airlines are highly motivated to apply new...

  • Report SOA: Dead Or Alive?

    July 10, 2009 | Sharyn Leaver

    Some recent buzz in the industry would have you believe that SOA is dead, but that just isn't the case — in fact, its use and influence are still growing. Stories of less-than-successful results...

  • Report SOA Is Far From Dead — But It Should Be Buried

    Doing SOA Right Opens The Door To A Much Bigger Architecture Vision
    May 11, 2009 | Randy Heffner

    Sparked by a tinderbox of economic jitters and technology backlash, a recent thread of industry discussion cries out, "SOA is dead!" Although many have had fun with the discussion, it is in fact...