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  • Kate Leggett
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  • Report Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook
    August 20, 2018 | Kate Leggett

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value out of those solutions. The move to...

  • Report Amazon Connect: Not Yet Ready For Prime Time

    Take A Wait-And-See Approach Before Choosing Amazon's New Cloud Contact Center Offering

    Amazon aims to disrupt the contact center industry with Amazon Connect — a cloud-based addition to the company's growing product portfolio that runs on Amazon Web Services (AWS). It attempts to...

  • Webinar SAP For Customer Engagement

    May 5, 2017 | Liz Herbert, Kate Leggett, John Bruno

    Despite being more closely associated with the back office, modern-day SAP has multiple compelling options for customer processes and customer engagement. Flagship offerings in this space include...

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