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The CRM Playbook For 2018

Transform Customer Processes And Systems To Improve Experiences

The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...

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    Report Artificial Intelligence Supercharges Speech Analytics

    Drive Marketing, Sales, And Service Improvements With Deeper Insights
    September 18, 2017 | Kjell Carlsson, Ph.D.

    Enterprises can extract an unprecedented level of business insight from customer conversations thanks to new advancements in artificial intelligence (AI). A new generation of AI-enhanced speech...

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