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• Report Applying The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

  How To Identify The Right CFM Vendor For Your Business

  December 3, 2018 | Faith Adams

  In October 2018, we published the Forrester Wave™ on customer feedback management (CFM) platforms. We used 40 criteria to evaluate nine vendors. In this report, we compile additional insights...

• Report The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

  The Nine Providers That Matter Most And How They Stack Up

  October 30, 2018 | Faith Adams

  In our 40-criteria evaluation of customer feedback management (CFM) providers, we identified the nine most significant ones — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE Satmetrix,...