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  • Enterprise Architecture Domains & Practices

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  • Report Align EA To Stakeholder Needs And Outcomes

    Business Case: The EA Practice Playbook
    December 11, 2019 | Gordon Barnett

    To support customer obsession, digital transformation, and revenue generation, enterprise architecture (EA) professionals are engaging more with the customer-facing side of the business....

  • Report Build A Business-Centered EA Practice

    Executive Overview: The EA Practice Playbook
    November 21, 2019 | Gordon Barnett

    The ability to nimbly navigate change in business environments and leverage technology effectively makes the difference between an adaptive enterprise and one that always seems a beat behind. An...

  • Report Build Your Adaptive IT Operating Model Iteratively

    Focus On Structure After You Have Defined Your Customers, Service, And Capabilities
    November 20, 2019 | Gordon Barnett

    Firms that have obtained the highest levels of customer obsession have done so by adopting well-designed adaptive operating models. Firms that fail to meet customer obsession expectations struggle...

  • Report Use Strategic Roadmaps To Drive Product Portfolios

    Roadmap: The Agile Software Leadership Playbook
    November 19, 2019 | Margo Visitacion

    To carry through on strategies that enhance customer experience, executives continually urge dev teams to deliver value faster. Sustaining this requires clear insight into strategy and assessing...

  • Report The Roadmap For Delivering Customer-Obsessed IT Transformation

    The Strategy Report In The IT Transformation Playbook

    To deliver on the promise of customer obsession, firms must pursue technology-driven innovation. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific...

  • Report Evolve Your IAM Strategy For Your Digital Business

    Executive Overview: The Identity And Access Management Playbook
    November 15, 2019 | Merritt Maxim, Andras Cser

    New business models have extended the identity boundaries of today's digital businesses: Security pros must manage identities and access across a variety of populations (employees, partners, and...

  • Report Key Attributes Of An Adaptive Operating Model

    Develop Your Operating Model Around Strategy, Operations, And Leadership
    November 12, 2019 | Gordon Barnett

    Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

  • Report Develop A Broad Vision For Zero Back Office At Your Bank To Reap Its Full Benefits

    Without Seamless Back-Office Processes, Banks Won't Deliver True Digital Banking — Just More "Potemkin" Solutions
    November 7, 2019 | Jost Hoppermann

    Many banks plan to automate their back-office processes to improve customer experience, increase process speed, reduce error rates, ease regulatory compliance, and manage cost. Forrester has...

  • Report Predictions 2020: Edge Computing

    New Form Factors, Partnership Strategies, And The Promise Of 5G Will Converge To Catapult Edge Toward Mainstream
    November 4, 2019 | Abhijit Sunil, Dan Bieler, Naveen Chhabra

    Edge computing has been among the most important trends associated with cloud computing and has enabled a multitude of use cases, beyond IoT and embedded systems, for infrastructure and operations...

  • Report With Microservices, A Service Mesh Helps Developers Focus On The Business

    Diverse Hybrid Microservice Patterns Will Drive Service Mesh Specialization
    October 24, 2019 | Randy Heffner

    Microservices provide application modularity and deployment flexibility, building agility for innovation and rapid response to digital disruption. But distributed systems are hard, and...

  • Report Redesign SaaS Pricing To Win, Retain, And Upsell Customers

    Measure Customers' Size And Complexity To Better Align Pricing With Business Value
    October 1, 2019 | Duncan Jones

    Good pricing models help software-as-a-service (SaaS) providers win more deals, improve renewal rates, and increase upselling. This report shows application development and delivery (AD&D) pros why...

  • Report A Developer's Guide To Forrester's Strategies For API Success

    Take A Guided Tour Of Forrester's Research On APIs And API Strategy
    September 19, 2019 | Randy Heffner

    APIs are critical for digital transformation. Beyond their architectural role in app integration, APIs enable new business strategies, rapid business change, broad ecosystem connectivity, and...

  • Report Enterprise Architecture In 2020 And Beyond

    Vision: The EA Practice Playbook
    September 19, 2019 | Gordon Barnett

    Enterprise architecture (EA) offers tremendous value as firms address digital transformation and how to become customer-led, insights-driven, fast, and connected. To see how the practice of EA will...

  • Report Solve Your Top Content Challenges With Flexible, Modern Platforms

    Tools And Technology: The Enterprise Content Management Playbook
    September 18, 2019 | Cheryl McKinnon

    Enterprise content management (ECM) is not a single technology but a broad spectrum of document, process, and analytic services. The market has shifted to cloud-native, modern platforms fueled by...

  • Report Financial Services Firms Have Solid Plans For Transformation But Lack Urgency

    Get The Results From Forrester's Q3 2019 Global Financial Services Architecture Survey
    September 13, 2019 | Jost Hoppermann

    Forrester's Q3 2019 Global Financial Services Architecture Survey includes more than 100 financial services decision makers from 31 countries, spans multiple industry segments, and shows that the...

  • Report Operating A Customer-Obsessed Enterprise

    Know What To Pivot At Your Firm
    September 12, 2019 | Shar VanBoskirk

    Eight years into the age of the customer, just 15% of enterprises are customer obsessed. Our research finds that executives agree with the idea of customer obsession — they just struggle to put it...

  • Report Assess Your Business-Centric EA Capabilities

    Assessment: The EA Practice Playbook
    September 4, 2019 | Gordon Barnett

    Effective enterprise architecture (EA) ecosystems combine talent and capabilities to solve thorny architectural challenges; the most effective apply their talent and capabilities to advance...

  • Report Take Two Technology Roads To Digital Experience Success

    Road Map: The Digital Experience Delivery Playbook
    August 16, 2019 | Ted Schadler

    Once you have a strategy to prioritize digital interactions and have assessed the business impact of each investment, it's time to produce your technology road map. You must pursue two paths...

  • Report The Forrester Wave™: ECM Content Platforms, Q3 2019

    The 14 Providers That Matter Most And How They Stack Up
    July 24, 2019 | Cheryl McKinnon

    In our 26-criterion evaluation of enterprise content management (ECM) content platform providers, we identified the 14 most significant ones — Alfresco Software, Box, GRM Information Management,...

  • Report Build Your Identity And Access Management Road Map

    Road Map: The Identity And Access Management Playbook
    July 16, 2019 | Andras Cser, Merritt Maxim

    Base your identity and access management (IAM) road map on a well-defined strategy that establishes and articulates to technology and business leaders the business need and value of IAM. Your IAM...

  • Report Digital Banking Application And Architecture Trends For 2020

    Use An Updated View On Digital Banking To Cope With Banks' Most Pressuring Needs
    July 12, 2019 | Jost Hoppermann

    Banking applications represent both the banking business itself and the primary touchpoints for customers. Banking technology teams need to be aware of five key trends for 2020 and beyond that will...

  • Report The Anatomy Of An Operating Model

    An Operating Model Framework For Designing Adaptive Organizations
    July 11, 2019 | Gordon Barnett

    Firms that have obtained the highest levels of customer obsession have done so by adopting well-defined adaptive operating models. Though much has been written about operating models, a lack of...

  • Report Your ECM Road Map Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

    Road Map: The Enterprise Content Management Playbook
    June 14, 2019 | Cheryl McKinnon

    Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This...

  • Report A Solid Enterprise Collaboration Road Map Reduces Risk And Drives Adoption

    Road Map: The Enterprise Collaboration Playbook
    June 14, 2019 | Art Schoeller

    Enterprise collaboration (EC) technology can transform how employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and...

  • Report Get Strategic With A Dynamic EA Road Map

    Road Map: The EA Practice Playbook
    May 31, 2019 | Gordon Barnett

    As enterprises transform to become digital and customer-obsessed organizations, adaptive enterprise architecture (EA) ecosystems become essential. However, many EA leaders struggle to communicate...

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