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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Enterprise Video's Future Aligns With Customer Obsession

    Your Employees Expect Video, So Use It To Engage Them
    March 2, 2017 | Nick Barber

    Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...

  • Report Use Digital Technologies To Improve Employee Engagement

    Drive Growth And Customer Engagement With An Engaged Workforce
    April 19, 2016 | Claire Schooley, Paul D. Hamerman

    US worker engagement has been less than one-third for 15 years, and the numbers are even lower globally. Employee engagement is now, more than ever, a top corporate priority, with the goal of...

  • Report Mobile Is Ubiquitous Today — But Why Not For Learning?

    October 13, 2015 | Claire Schooley

    Mobile devices are everywhere. People use them to send an email or text, read the morning news, or share a solution to a problem on an internal social network. But with all of this mobile usage,...

  • Report Consolidation And Innovation Transform The HRM Vendor Landscape

    October 5, 2012 | Paul D. Hamerman

    This report will enable application development and delivery professionals (AD&D pros) and their HR business partners to understand the factors changing the vendor landscape for HRM technology...

  • Report ERP Adoption: The Year Ahead

    May 18, 2011 | China Martens

    From: Forrsights Software Survey, Q4 2010; Enterprise and SMB Software Survey, North America and Europe, Q4 2009

  • Report Get To Know Your 2010 Business Analysts

    January 31, 2011 | Mary Gerush

    In Q3 2010, Forrester Research and the International Institute of Business Analysis (IIBA) partnered to survey 1,461 business analysts (BAs), systems analysts, software requirements engineers, and...

  • Report Trends 2011: HRM Processes And Applications Move Ahead Despite Mixed Employment Outlook

    January 14, 2011 | Paul D. Hamerman

    Human resource management (HRM) processes and applications remain vital for organizations to enhance talent retention and workforce productivity; yet, Forrester survey data indicates the level of...

  • Report Best Practices: Building High-Performance Application Development Teams

    Lead Business Technology Growth Through Empowered App Dev Teams
    November 3, 2010 | Jeffrey S. Hammond

    As businesses look forward to the end of another recession, IT leaders have shifted their priorities toward growth, but many development shops struggle to support it. "Partner Player" development...

  • Report A Workable Application Modernization Framework Is Job No. 1 Now

    April 26, 2010 | Phil Murphy

    We are being crushed by our IT legacy and must deal with the problem now. Bloated application portfolios prevent us from fully supporting new business opportunities and innovation; IT...

  • Report Align Your Enterprise Apps Investment Plans With Industry Trends

    Business Data Survey Results Show That Activity Persists, Despite Recession
    April 21, 2010 | Paul D. Hamerman

    Business process and applications professionals can use our survey-based enterprise applications investment planning data and adoption patterns to help rationalize their 2010/2011 investment...

  • Report TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Core Components Show Maturity While Collaborative Elements Evolve
    January 6, 2010 | Paul D. Hamerman, Claire Schooley

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

  • Report How Are Recruiters Affected By This Year's Trends In US IT Occupations?

    April 3, 2009 | Zach Thomas

    It's no surprise that with the current economic conditions we will see a decrease in total IT jobs and IT salaries will see almost no growth in 2009. What does this mean for human resources (HR)...

  • Report Enterprise Versus SMB Software Upgrades

    January 3, 2008 | R "Ray" Wang

    This data chart surfaces data on software upgrade cycles, and compares the data across SMB and enterprise market segments.

  • Report Case Study: New York State Government's Skills Assessment Framework

    October 17, 2007 | Phil Murphy

    Small IT shops can assess and manage the skills and proficiencies of their staff "by feel" — large IT organizations must have a framework and process to do this. The New York State CIO Council...

  • Report The Pending Legacy IT Skills Shortage

    Baby Boomer Retirement Sets Stage For A "Perfect Storm"
    July 30, 2007 | Phil Murphy

    The Baby Boomer retirement phenomenon will drive the legacy skills issue in IT to new heights. IT organizations that have yet to determine their exposure to the combined threat are playing with...