1 result in Reports
 
Sort by:
Refine
  • Application Development & Delivery
  • Salesforce
  • AI-Fueled Digital-First Customer Service Solutions
  • New Tech

Search Results

  • Report New Tech: Conversational AI For Customer Service, Q2 2019

    Forrester's Landscape Overview Of 42 Providers
    May 23, 2019 | Ian Jacobs

    Conversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...

Content Type

Apply