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• Report What Software Developers Don't Know About Neural Networks Could Hurt Them

  How To Balance The Risks And Benefits Of This Powerful Technology

  November 1, 2018 | Rob Koplowitz, Brandon Purcell, Christopher McClean

  The promise of AI is rapidly materializing. Capabilities once available only to data scientists are now easily accessible by app developers. The results are compelling, but they also come with...

• Report The Forrester Wave™: CRM Suites, Q4 2018

  The 11 Providers That Matter Most And How They Stack Up

  October 22, 2018 | Kate Leggett

  In our 33-criterion evaluation of CRM suite providers, we identified the 11 most significant ones — Aptean, bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP,...

• Report The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018

  The 11 Providers That Matter Most And How They Stack Up

  October 18, 2018 | John R. Rymer, Mike Gualtieri

  In Forrester's evaluation of the emerging market for digital decisioning platforms, we evaluated the 11 most significant providers in the category — Appian, AuraPortal, Decisions.com, FICO, IBM,...

• Report The Forrester Wave™: Digital Process Automation Software, Q3 2017

  Traditional Process Vendors Take Aim At Digital Transformation

  July 5, 2017 | Rob Koplowitz

  In Forrester's 30-criteria evaluation of digital process automation (DPA) vendors, we identified 12 significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software, OpenText,...

• Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017

  Intelligence And Omnichannel Engagement Are Fueling Adoption Of Customer Service Solutions

  June 28, 2017 | Kate Leggett, Ian Jacobs

  In our 35-criteria evaluation of customer service solution vendors for enterprise organizations, we identified the nine most significant ones — eGain, Microsoft, Oracle, Pegasystems, Salesforce,...

• Report The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

  June 27, 2017 | John Bruno

  In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems,...