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  • Application Development & Delivery
  • Transform IT to win, serve, and retain customers
  • Office Productivity

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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Gauge Your Enterprise Collaboration Maturity

    Assessment: The Enterprise Collaboration Playbook
    January 3, 2019 | Art Schoeller, Cheryl McKinnon

    Enterprise collaboration (EC) tools can dramatically improve the flow of information among employees and lower the barriers to deeper customer engagement. Yet adoption and actual business value can...

  • Report Now Tech: Collaborative Work Management Tools, Q2 2018

    Forrester's Overview Of 26 Collaborative Work Management Providers
    June 22, 2018 | Margo Visitacion

    Information workers use collaborative work management (CWM) tools to collaborate on various types of digital content and manage time-sensitive project and process-related activities. But to access...

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