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  • Report IT Financial Management — AKA TBM — Will Drive IT To Focus On Business Outcomes

    IT Leaders Must Adopt ITFM For Cost Transparency And Effective IT-Business Decision Making
    October 15, 2019 | Bill Martorelli

    Spurred by the cloud and the challenges of today's IT complexity, IT financial performance has emerged as a board-level concern. IT leaders can no longer leave the analysis, management, and...

  • Report Cloud Powers The Modern Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    October 11, 2019 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Now Tech: Cloud Desktops, Q4 2019

    Forrester's Overview Of 15 Cloud Desktop Providers
    October 10, 2019 | Andrew Hewitt

    You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

  • Report The Forrester Tech Tide™: Compute Platforms, Q4 2019

    Fifteen Technologies Underpin Compute Platforms
    October 10, 2019 | Chris Gardner, Abhijit Sunil

    Human experiences depend heavily on underlying technology performance, making compute platforms increasingly critical to a firm's ability to win, serve, and retain its customers. To optimize their...

  • Report The Forrester Wave™: Enterprise Service Management, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up
    October 10, 2019 | Charles Betz, Will McKeon-White

    In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista,...

  • Report Best Practices: Cloud Governance

    Cloud Governance Is Mandatory For Successful Cloud Migrations And Cloud Security
    October 9, 2019 | Andras Cser, Lauren E. Nelson

    Transitioning workloads and data to the cloud is unstoppable — but the most difficult question is how to govern the process so you have a predictable, accountable, and scalable transition that...

  • Report Beware The Automation Paradox

    Prepare For An Automated World Full Of Surprises And Requiring Higher Skills
    October 4, 2019 | Charles Betz, Chris Gardner

    Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too...

  • Report Untangle The Digital Twin As Part Of Your Digital Product Strategy

    Three Digital Twin Scenarios And How They Drive Business Value
    October 2, 2019 | Paul Miller

    The term "digital twin" refers to a wide range of situations, from comprehensive data-driven simulations of a machine operating in the real world to simple animations of how that machine might...

  • Report Three Trends Are Transforming The Service Desk

    Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence
    October 2, 2019 | Charles Betz, Will McKeon-White

    Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and...

  • Report The Forrester Wave™: Data Resiliency Solutions, Q3 2019

    The 10 Providers That Matter Most And How They Stack Up
    September 12, 2019 | Naveen Chhabra

    In our 40-criterion evaluation of data resiliency solution vendors, we identified the 10 most significant ones — Actifio, Cohesity, Commvault, Dell EMC, Druva, IBM, Micro Focus, Rubrik, Veeam, and...

  • Report Develop Cloud Metrics Using The Balanced Scorecard

    Performance Management: The Cloud Computing Playbook
    September 11, 2019 | Lauren E. Nelson, Bill Martorelli

    It's essential to craft and measure the right metrics for your cloud strategy, but doing so in business terms is probably unnatural for your technology team. Leading technology organizations use...

  • Report Machine Learning Powers The Industrial Internet Of Things

    Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth
    September 10, 2019 | Paul Miller, Michele Pelino

    The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

  • Report Use Data From The Industrial Internet Of Things To Deliver Customer-Centric Business Models

    A Great Physical Product Is No Longer Enough, So Manufacturers Turn To IoT To Build New Connections With Their Customers
    September 10, 2019 | Paul Miller

    Product-as-a-service business models have mostly been limited to expensive, long-term investments like jet engines. However, the increasing ubiquity of internet-of-things (IoT) sensors and...

  • Report Embrace Modern Management To Improve Employee Experience

    Move From Patches To Productivity: Modern Management Will Transform The Role Of Desktop Admins
    September 9, 2019 | Andrew Hewitt

    The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is...

  • Report Gauge Your Cloud Maturity

    Assessment: The Cloud Computing Playbook
    September 5, 2019 | Lauren E. Nelson, Bill Martorelli

    Cloud is no longer an option — it's inevitable. But cloud strategies differ extensively based on the context of your organization and investments. Drivers such as industry, risk tolerance, and...

  • Report Update Your I&O Operating Model With Product Team Principles

    Product Management Is The New Service Management
    August 20, 2019 | Charles Betz

    Traditional team silos of technical expertise (compute, storage, networking, and middleware) can't keep up with the demands of cloud computing and its associated trends, such as Agile and DevOps....

  • Report Now Tech: Enterprise Service Management, Q3 2019

    Forrester's Overview Of 24 ESM Providers
    August 19, 2019 | Charles Betz, Will McKeon-White

    Enterprise service management (ESM) offerings help enhance enterprise service delivery, support core IT service management (ITSM) processes, and speed overall service delivery. But to realize these...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    August 16, 2019 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Forrester New Wave™: Wireless Solutions, Q3 2019

    The Eight Solutions That Matter Most And How They Stack Up
    August 15, 2019 | Andre Kindness

    In Forrester's evaluation of the emerging market for wireless solutions, we identified the eight most significant in the category — Aerohive, Aruba, Cambium Networks, Cisco Aironet, Cisco Meraki,...

  • Report Nine Toxic Networking Vendor Selection Philosophies

    It's Time To Retire The Axiom "No One Gets Fired For Buying [X]"
    August 9, 2019 | Andre Kindness

    Many enterprise networking teams still struggle to shift away from their incumbent network infrastructure, even if it's the right decision for the company. This report addresses nine common myths...

  • Report Don't Let The One-Percenters Drive Your Network Architecture

    Five Use Cases That Hamper Networking Automation Adoption
    August 9, 2019 | Andre Kindness

    Networking pros are getting sucked in by a warped set of requirements that do little to address some of the immediate data center needs they're facing. Vendors cite flashy use cases like hyperscale...

  • Report The Forrester Wave™: Infrastructure Automation Platforms, Q3 2019

    The 11 Providers That Matter Most And How They Stack Up
    August 7, 2019 | Chris Gardner

    In our 31-criterion evaluation of infrastructure automation platform providers, we identified the 11 most significant ones — BMC Software, Chef Software, HashiCorp, Micro Focus, Microsoft,...

  • Report The Future Of VDI Is Cloud

    Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability
    July 31, 2019 | Andrew Hewitt, David K. Johnson

    Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

  • Report Check The 5G Pulse Of Your Communications Service Provider

    A Guide To Understanding The 5G Landscape And Your Investment Planning
    July 29, 2019 | Abhijit Sunil

    5G is an important new technological advancement, and infrastructure and operations (I&O) leaders are looking at a plethora of 5G wireless proposed use cases, timelines, and expectations. It's...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

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