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The Digital Operations Platforms Playbook For 2020

Drive Your Adaptive Enterprise With SaaS

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's digital operations platforms (DOP)...

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  • Report Top 10 Ways To Master Performance For Your Cloud Migration

    Planning In Advance Will Save Headaches Later
    April 13, 2020 | Rich Lane

    Cloud migration has been a hot topic for some time, yet the measurement of performance before, during, and after migration has remained somewhat subjective and, in many instances, has led to bad...

  • Report Myths And Realities Of Digital Worker Analytics

    Ask The Right Questions When Selecting An RPA DWA Tool
    April 2, 2020 | Craig Le Clair

    Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report...

  • Report Push Your MSP To Match Your Dynamic Cloud Journey

    Radical Flexibility And Evolution Hit The Services Market To Mirror The Clouds They Support
    February 20, 2020 | Bill Martorelli

    As more and more IT infrastructure and workloads shift to the cloud, so has infrastructure management. The result has been two distinct infrastructure management models, with clear similarities but...

  • Report Take The Wheel: Build Your Cloud Roadmap Now

    Roadmap: The Cloud Computing Playbook
    January 30, 2020 | Dave Bartoletti, Lauren Nelson

    Your customers demand more cloud-enabled experiences. Your business leaders want the latest cloud applications; your developers want new cloud-native tools to deliver software faster; and your tech...

  • Report Scoring Our 2019 Cloud Predictions

    We Were Spot-On For Three And Early On Two
    January 10, 2020 | Dave Bartoletti, Lauren Nelson

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...

  • Report Research Overview: Cloud Technology And Services

    Tools And Technology: The Cloud Computing Playbook
    November 27, 2019 | Lauren Nelson, Glenn O'Donnell

    Cloud offers technology leaders a fundamentally new approach to how the organization builds, deploys, and manages software and infrastructure. To help their organizations succeed, infrastructure...

  • Report Cloud Powers The Modern Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    October 11, 2019 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Best Practices: Cloud Governance

    Processes: The Cloud Computing Playbook
    October 9, 2019 | Andras Cser, Lauren Nelson

    Transitioning workloads and data to the cloud is unstoppable — but the most difficult question is how to govern the process so you have a predictable, accountable, and scalable transition that...

  • Report Top 10 Facts Tech Leaders Should Know About Cloud Migration

    Cloud Migration Is Both Common And Valuable, But Don't Expect Your Business Users To Care
    March 14, 2019 | Lauren Nelson

    In 2015, cloud migration skyrocketed to the headlines as enterprises expanded public cloud plans to include existing applications. Fast-forward to 2019, and many enterprises actively consider...

  • Report Understanding The Cloud Services Provider Landscape

    Landscape: The Cloud Computing Playbook
    January 17, 2019 | Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...

  • Report Now Tech: Customer Communications Management, Q1 2019

    Forrester's Overview Of 17 CCM Providers
    January 11, 2019 | Craig Le Clair

    You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...

  • Report Scoring Our 2018 Cloud Predictions

    We Were Spot-On For Three, Early On Four, And Reaching On Three
    December 19, 2018 | Lauren Nelson, Dave Bartoletti, Charlie Dai

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This...

  • Report Predictions 2019: Cloud Computing

    Cloud Comes Of Age As The Foundation For New Digital Application Platforms, Both Inside And Outside The Data Center
    November 8, 2018 | Dave Bartoletti, Lauren Nelson

    Public cloud adoption is mainstream today, but only a small fraction of core business applications run in a public or private cloud. In 2019, a major transformation of legacy apps using powerful...