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  • Report Cloud Powers The Modern Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    October 11, 2019 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Now Tech: Cloud Desktops, Q4 2019

    Forrester's Overview Of 15 Cloud Desktop Providers
    October 10, 2019 | Andrew Hewitt

    You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

  • Report The Forrester Tech Tide™: Compute Platforms, Q4 2019

    Fifteen Technologies Underpin Compute Platforms
    October 10, 2019 | Chris Gardner, Abhijit Sunil

    Human experiences depend heavily on underlying technology performance, making compute platforms increasingly critical to a firm's ability to win, serve, and retain its customers. To optimize their...

  • Report The Forrester Wave™: Enterprise Service Management, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up
    October 10, 2019 | Charles Betz, Will McKeon-White

    In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista,...

  • Report Untangle The Digital Twin As Part Of Your Digital Product Strategy

    Three Digital Twin Scenarios And How They Drive Business Value
    October 2, 2019 | Paul Miller

    The term "digital twin" refers to a wide range of situations, from comprehensive data-driven simulations of a machine operating in the real world to simple animations of how that machine might...

  • Report Three Trends Are Transforming The Service Desk

    Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence
    October 2, 2019 | Charles Betz, Will McKeon-White

    Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and...

  • Report The Forrester Wave™: Data Resiliency Solutions, Q3 2019

    The 10 Providers That Matter Most And How They Stack Up
    September 12, 2019 | Naveen Chhabra

    In our 40-criterion evaluation of data resiliency solution vendors, we identified the 10 most significant ones — Actifio, Cohesity, Commvault, Dell EMC, Druva, IBM, Micro Focus, Rubrik, Veeam, and...

  • Report Machine Learning Powers The Industrial Internet Of Things

    Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth
    September 10, 2019 | Paul Miller, Michele Pelino

    The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

  • Report Use Data From The Industrial Internet Of Things To Deliver Customer-Centric Business Models

    A Great Physical Product Is No Longer Enough, So Manufacturers Turn To IoT To Build New Connections With Their Customers
    September 10, 2019 | Paul Miller

    Product-as-a-service business models have mostly been limited to expensive, long-term investments like jet engines. However, the increasing ubiquity of internet-of-things (IoT) sensors and...

  • Report Embrace Modern Management To Improve Employee Experience

    Move From Patches To Productivity: Modern Management Will Transform The Role Of Desktop Admins
    September 9, 2019 | Andrew Hewitt

    The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    August 16, 2019 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Forrester New Wave™: Wireless Solutions, Q3 2019

    The Eight Solutions That Matter Most And How They Stack Up
    August 15, 2019 | Andre Kindness

    In Forrester's evaluation of the emerging market for wireless solutions, we identified the eight most significant in the category — Aerohive, Aruba, Cambium Networks, Cisco Aironet, Cisco Meraki,...

  • Report Don't Let The One-Percenters Drive Your Network Architecture

    Five Use Cases That Hamper Networking Automation Adoption
    August 9, 2019 | Andre Kindness

    Networking pros are getting sucked in by a warped set of requirements that do little to address some of the immediate data center needs they're facing. Vendors cite flashy use cases like hyperscale...

  • Report The Forrester Wave™: Infrastructure Automation Platforms, Q3 2019

    The 11 Providers That Matter Most And How They Stack Up
    August 7, 2019 | Chris Gardner

    In our 31-criterion evaluation of infrastructure automation platform providers, we identified the 11 most significant ones — BMC Software, Chef Software, HashiCorp, Micro Focus, Microsoft,...

  • Report The Future Of VDI Is Cloud

    Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability
    July 31, 2019 | Andrew Hewitt, David K. Johnson

    Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

  • Report Check The 5G Pulse Of Your Communications Service Provider

    A Guide To Understanding The 5G Landscape And Your Investment Planning
    July 29, 2019 | Abhijit Sunil

    5G is an important new technological advancement, and infrastructure and operations (I&O) leaders are looking at a plethora of 5G wireless proposed use cases, timelines, and expectations. It's...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

  • Report The Forrester Tech Tide™: Internet Of Things, Q3 2019

    Eighteen Technologies Underpin IoT Solutions
    July 25, 2019 | Michele Pelino

    A diverse array of internet-of-things (IoT) technologies is necessary to enhance operational efficiencies and enable personalized customer experiences across vertical markets and use cases. To help...

  • Report Bridge The IT/OT Divide To Win With Smart Manufacturing

    For Industry 4.0 Strategy Success, Empower Technology And Operations Teams To Work Together
    July 24, 2019 | Paul Miller

    Computing in the office and on the factory floor have been different for decades. Different teams have managed different technologies in different ways for different reasons. But as manufacturing...

  • Report Transform Insights Into A Better Employee Technology Experience

    Collect, Analyze, And Put Qualitative And Quantitative Data To Work
    July 16, 2019 | Andrew Hewitt

    Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...

  • Report The Forrester Wave™: Application Modernization And Migration Services, Q3 2019

    The 14 Providers That Matter Most And How They Stack Up
    July 16, 2019 | Bill Martorelli

    In our 26-criterion evaluation of application modernization and migration services providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM...

  • Report Adoption Profile: Hosted Private Cloud In North America, Q2 2019

    HPC Providers Shift Focus To Managed Services As Public Cloud Continues To Absorb More Of Their Market
    July 3, 2019 | Lauren E. Nelson

    While not the shiniest toy on the shelf, hosted private cloud (HPC) holds a unique position in serving multiple scenarios and users. HPC bridges the public and private cloud spaces — combining the...

  • Report Adoption Profile: Private Cloud In Europe, Q2 2019

    Private Cloud Can Focus Efforts To Enable More-Meaningful Changes
    June 21, 2019 | Lauren E. Nelson, Paul Miller

    Europeans continue to leverage a mix of cloud technologies, including private cloud. Many enterprises face a stark reality: Change is expensive, and private cloud offers meaningful improvements...

  • Report Now Tech: Unified Endpoint Management, Q2 2019

    Forrester's Overview Of 21 UEM Providers
    June 13, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to better manage employee devices and applications, resulting in improved employee experience, customer trust,...

  • Report How To Budget For Employee-Facing Technology For 2020

    Align Technology Purchases To Business Imperatives For EX Success
    June 10, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

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