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The Enterprise Collaboration Playbook For 2019

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...

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  • Report Forrester Data Global Business Technographics® Applications and Collaboration Workforce Survey, 2016: Overview

    A Business Technographics Presentation
    March 29, 2017 | Phillip Hannafin

    This report is an overview of the Forrester Data Global Business Technographics® Applications And Collaboration Workforce Survey, 2016. It analyzes broad patterns among information workers across...

  • Report Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

    The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave
    June 20, 2014 | TJ Keitt

    Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

  • Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • Report Document Collaboration Vendor Landscape

    May 30, 2013 | Rob Koplowitz

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

  • Report Six Business Technology Trends That Will Propel Your Firm In 2013

    From Technology Foundations To Business Outcomes
    March 19, 2013 | Christopher Mines

    Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort...

  • Report Smart Computing Connects CIOs With The Business

    Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems
    March 28, 2012 | Andrew Bartels

    It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

  • Report Helping Information Workers Find The Value In Collaboration Tools

    Forrester's Convenience Quotient Weighs The Benefits And Drawbacks Of Tools To Predict What Technologies Employees Will Use
    February 16, 2012 | TJ Keitt

    Content and collaboration (C&C) professionals are helping their businesses deploy a number of tools to keep information workers connected and productive. However, Forrester data consistently shows...

  • Report Demand Insights: The SMB Software Market 2011

    SMBs Exhibit A Broad Adoption Profile, But Growth Is Being Stunted By The Credit Crunch
    October 25, 2011 | Tim Harmon

    For most software categories, tech marketers once considered the small to medium-size business (SMB) market to be "software non grata." Their assumption was that most SMBs supported their...

  • Report Navigating The Online Collaboration Suite Landscape

    July 13, 2011 | TJ Keitt

    Moving collaboration workloads to the public cloud is an attractive proposition for content and collaboration professionals and information workers alike. Why? They're inexpensive to stand up and...

  • Report Five Prevailing Trends In ERP

    May 18, 2011 | China Martens

    From: Forrsights Software Survey, Q4 2010; Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2010; Enterprise And SMB Software Survey, North America and...

  • Report Market Overview: Cloud-Based Email Vendors

    A Look At The Players And The Criteria You Should Use To Differentiate Them
    March 22, 2011 | Christopher Voce

    Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

  • Report The State Of Collaboration Software Implementations: 2011

    Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs
    March 21, 2011 | TJ Keitt

    Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

  • Report Assessing The Skills You Need From SharePoint Professional Service Providers

    March 10, 2011 | Rob Koplowitz

    Implementing SharePoint can be a broad and complex initiative. Given the depth and breadth of the product it's not surprising that SharePoint professional services firms come in all shapes and...

  • Report Amway Integrates Notes And SharePoint To Drive Its Information Workplace (IW)

    Mainsoft Provides The Crucial Glue For A Multivendor IW Strategy
    December 17, 2010 | Rob Koplowitz

    Amway runs an extremely complex, global business including product development, manufacturing, marketing, and a unique and highly successful distribution system. This complexity means that Amway IT...

  • Report Demand Insights: The SMB Software Market 2010

    Small And Medium-Size Businesses Are Defying Gravity
    August 9, 2010 | Tim Harmon

    Small and medium-size businesses (SMBs), like their enterprise brethren, are shifting their technology focus from IT to business technology (BT). As their focus on business solutions — as opposed...

  • Report Enterprises' Productivity Plans Include SharePoint 2010 And Office 2010

    May 11, 2010 | Sheri McLeish

    These data charts, with fresh data from the Q1 2010 Global Desktop Innovation Online Survey, highlight some continuing trends -- as well as a few shifts -- in the collaboration and productivity...

  • Report The State Of Collaboration Software Adoption

    Firms Continue To Turn To Collaboration Software After Recession
    April 2, 2010 | TJ Keitt

    Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

  • Report Collaboration Platforms Expand Functional Capabilities, Become More Strategic

    December 16, 2009 | Rob Koplowitz

    Collaboration platforms are increasingly taking a central role in the collaboration strategy for many organizations. The broad array of functionality and numerous integration opportunities make...

  • Report Gen Y Won't Change Workplace Collaboration; Better Integrated Tools Will

    Demystifying The Myth Of A Gen-Y-Led Workplace Revolution
    October 28, 2009 | TJ Keitt

    Gen Yers in the US workforce, those between the ages of 18 and 29, are a confounding phenomenon. Some employers see their self-assured, authority-wary ways as a detriment to business while others...

  • Report Making The SaaS And Collaboration Marriage Work

    A Framework For Collaboration SaaS Vendors To Capitalize On The Channel
    August 31, 2009 | TJ Keitt

    Finding collaboration and Web 2.0 technologies to facilitate collaboration between employees and partners is a top business priority. How technology enters businesses is changing as business...

  • Report Staying Ahead Of SharePoint

    How Enterprise 2.0 Vendors Can Remain Viable In 2010 And Beyond
    July 27, 2009 | G. Oliver Young

    The enterprise 2.0 market — the use of Web 2.0 software for employee productivity and collaboration — has been moving along at a healthy clip for the past few years, allowing specialist enterprise...

  • Report Enterprise Software Budgets And Initiatives

    Consolidation, Modernization, And Collaboration Are Top Software Priorities
    July 10, 2009 | Sharyn Leaver

    Budgeting and planning season is right around the corner, and an armful of new and unproven technologies and software initiatives promise to change the way IT conducts its business. IT...

  • Report Oracle WebCenter Jumps Into The Information Workplace Fray

    Oracle Will Leverage Its Applications Position To Become A Player
    July 7, 2009 | Rob Koplowitz, Matthew Brown

    For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information...

  • Report Demand Insights: The SMB Software Market

    Where Small And Medium-Size Businesses Are Investing
    June 15, 2009 | Tim Harmon

    Small and medium-size businesses' (SMBs') software priorities, investment levels, vendor relationships, buying processes, and use of IT differ significantly from large enterprises'. Technology...

  • Report The State Of Enterprise Software: 2009

    Business Data Services North America And Europe
    June 5, 2009 | Heidi Shey, R "Ray" Wang, Jean-Pierre Garbani

    This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Software Survey, North America And Europe, Q4 2008. Hot...