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  • Liz Herbert

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  • Report SaaS Readiness Assessment

    Making SaaS Succeed In Customer-Obsessed Business Models
    December 1, 2016 | Liz Herbert

    Enterprise software-as-a-service (SaaS) usage is proliferating across categories and companies see SaaS as a key enabler for customer-obsessed business. However, sourcing strategy for SaaS is often...

  • Report Beware Of The "SaaS" Trap

    SaaS In Name Only Won't Deliver The Same Benefits And May Cost You Much More
    March 18, 2014 | Liz Herbert, James Staten

    There's a disturbing trend reemerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. When we inform...

  • Report The New Breed Of Oracle Services Partner

    Market Overview Of The BT Capabilities Of Leading Oracle SIs
    March 10, 2014 | Liz Herbert

    Oracle remains dominant in enterprise applications that matter to today's technology buyers, owning leading packages in traditional packaged apps (i.e., ERP, CRM, PLM) as well as a growing...

  • Report Quick Take: Breaking Down IBM Pulse 2014

    IBM's Overarching Cloud Strategy Is One Based On Open Standards

    Last week's annual IBM Pulse 2014 drew 11,000 tech management professionals, partners, and IBM folks to Las Vegas, where the company informed all participants about bold moves it's making around...

  • Report Predictions For 2014: Cloud Computing

    Cloud Formally Joins The IT Portfolio — Whether IT Likes It Or Not

    As we head into 2014, cloud computing is no longer a "future" but a "now." Investments are up, enterprise use is widespread, and the hybrid cloud model has arrived. While the bulk of cloud...

  • Report SaaS Capabilities Assessment

    January 22, 2013 | Liz Herbert

    This tool is a self-test to determine where a software-as-a-service (SaaS) solution could be a fit and to assess organizational readiness for successfully adopting SaaS within a potential category....

  • Report Cloud Keys An Era Of New IT Responsiveness And Efficiency

    November 19, 2012 | Liz Herbert, Glenn O'Donnell

    The cloud landscape is shifting to cover a broader range of enterprise needs. Why? Cloud is curing the lack of responsiveness and economic flexibility that ails on-premises IT. Look for the popular...

  • Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

  • Report SAP In The Cloud: Market Update And Lessons Learned From Early Adopters

    December 8, 2011 | Liz Herbert

    The cloud continues to get a lot of attention — and scrutiny — from IT buyers. Most IT buyers have accepted the value of the cloud for process areas such as human capital management and customer...

  • Report Five Trends That Will Change SaaS Sourcing

    What Sourcing Professionals Need To Know About The Future Of SaaS
    November 30, 2011 | Liz Herbert

    Software-as-a-service (SaaS) has finally come of age and is now a staple of the technology landscape at most organizations. As organizations build on the basics of their SaaS sourcing and vendor...

  • Report Inquiry Spotlight: SaaS Pricing And Contracting, Q3 2011

    Forrester Sees Spike In Inquiries On Pricing, SLAs, And Vendor Viability
    September 13, 2011 | Liz Herbert

    Software-as-a-service (SaaS) contracting has become more important to organizations; firms are now scrutinizing deals before signing. Why the extra attention? SaaS agreements matter more than ever...

  • Report Cloud Orchestration Models

    Service Providers Offer New Models To Address Emerging Buyer Needs For Cloud
    February 11, 2011 | Liz Herbert

    Forrester recently interviewed leading services providers around their offerings built for XaaS technologies (i.e., software-as-a-service, platform-as-a-service, and testing-as-a-service). We also...

  • Report Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

    Emerging Options Spawn Interest — But The Landscape Is Still Forming
    October 15, 2010 | Bill Martorelli, Liz Herbert

    SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

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