Search Results
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Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy
Tools And Technology: The Enterprise Collaboration Playbook
January 29, 2019 | Art SchoellerMany organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...
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Report The Forrester Wave™: Cloud Contact Centers, Q3 2018
The 11 Providers That Matter Most And How They Stack Up
September 25, 2018 | Art SchoellerIn our 32-criterion evaluation of cloud contact center providers, we identified the 11 most significant ones — 8x8, Aspect, Avaya, Cisco, Enghouse Interactive, Five9, Genesys, NewVoiceMedia, NICE...
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Report Now Tech: Cloud Contact Center Providers, Q3 2018
Forrester's Overview Of 24 Cloud Contact Center Providers
August 10, 2018 | Art SchoellerYou can use cloud contact center providers to rapidly deliver critical contact center capabilities, reduce or eliminate capex for hardware and software, and protect existing contact center...
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Report Now Tech: Cloud Unified Communications Providers, Q2 2018
Forrester's Overview Of 24 Cloud Unified Communications Providers
June 4, 2018 | Art SchoellerYou can use cloud unified communications (UC) providers to quickly deliver critical UC capabilities to your workers, reduce or eliminate capex investments, and protect existing UC investments. But...
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Report Amazon Connect: Not Yet Ready For Prime Time
Take A Wait-And-See Approach Before Choosing Amazon's New Cloud Contact Center Offering
Amazon aims to disrupt the contact center industry with Amazon Connect — a cloud-based addition to the company's growing product portfolio that runs on Amazon Web Services (AWS). It attempts to...