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  • Report Forrester's Guide To Paying Ransomware

    Paying Ransom Can Be A Valid Recovery Option Based On Business Need And Circumstances
    June 5, 2019 | Josh Zelonis, Trevor Lyness

    Conventional wisdom says that when your company suffers a ransomware attack, you should never pay the ransom. But hardline conversations about whether to negotiate with cybercriminals takes a...

  • Report Now Tech: Enterprise Health Clouds, Q2 2019

    Forrester's Overview Of 29 Enterprise Health Cloud Providers
    May 21, 2019 | Jeff Becker

    You can use enterprise health clouds to reduce infrastructure costs, create a 360-degree view of the consumer, and deploy compelling new high-touch engagement solutions. But to realize these...

  • Report The Forrester Wave™: Disaster-Recovery-As-A-Service Providers, Q2 2019

    The Eight Providers That Matter Most And How They Stack Up
    April 17, 2019 | Naveen Chhabra

    In our 34-criterion evaluation of disaster-recovery-as-a-service (DRaaS) providers, we identified the eight most significant ones — DXC Technology, Flexential, IBM, iland, InterVision, Recovery...

  • Report Assess The Pain-Gain Tradeoff Of Multicloud Strategies

    Learn The Difference Between Strategic Multicloud And Ineffective Complexity

    Multicloud and hybrid cloud are equally useless terms, and yet, in reality, they define your obvious cloud strategy. Having multiple platforms, cloud and noncloud, allows for flexibility and...

  • Report The State Of Business Continuity, 2018

    Risk Pros Are Expanding BC To Include Most Operational Risks
    February 11, 2019 | Stephanie Balaouras, Salvatore Schiano

    As 100-year floods and cyberattacks grow more frequent, and as organizations become completely dependent on complex technology, business continuity (BC) preparedness must be a cornerstone of a...

  • Report Six Important Considerations That Affect Backup Data Location

    Don't Push Your Data Out To The Cloud Just Because You Can
    January 9, 2019 | Naveen Chhabra

    Storage was one of the first public cloud services. Public cloud storage has since gained traction, as it allows firms to inexpensively archive large volumes of inactive data in a remote location....

  • Report Test Frequently To Ensure Disaster Recovery Readiness

    Annual Testing Doesn't Serve Business Expectations
    December 14, 2018 | Naveen Chhabra

    Infrastructure and operations (I&O) leaders are responsible for building disaster recovery (DR) infrastructure, managing operations, and ensuring that DR failover is successful every time. Practice...

  • Report Adapt To Climate Change Or Face Extinction

    The Immediate Risks Require You To Evolve Your Business

    Climate change is one of the most important business issues of our time. Even as companies and countries around the world have committed to phasing out fossil fuels and stem global warming, the...

  • Report Become A Unicorn With Infrastructure-As-Code

    Strategic Plan: The Infrastructure Transformation Playbook
    September 19, 2018 | Chris Gardner

    For digital business models to evolve and succeed, infrastructure and operations (I&O) teams must disrupt their traditional infrastructure architecture strategies with infrastructure-as-code (IaC)....

  • Report The Nuanced World Of Cloud Adoption In Canada

    September 18, 2018 | Lauren E. Nelson

    Infrastructure and operations (I&O) professionals shouldn't judge North American cloud adoption by the US marketplace alone. Canadian cloud adoption is strong and gaining momentum with the entrance...

  • Report Ransomware Is A Business Continuity Issue

    Firms Are Just Not Prepared To Handle Cybersecurity-Induced Disasters
    May 22, 2018 | Naveen Chhabra, Josh Zelonis

    Ransomware attacks hit firms hard on all fronts — the business, partners, clients, employees, and regulators. Successfully getting out of a ransomware situation requires I&O and S&R pros to work...

  • Report The Changing Landscape Of IT Incident And Crisis Management

    Safety-Critical Practices And Collaborative Platforms Are The New Normal
    February 16, 2018 | Charles Betz

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

  • Report Develop Infrastructure Metrics Using The Balanced Scorecard

    Performance Management: The Infrastructure Transformation Playbook
    February 5, 2018 | Richard Fichera, Sophia I. Vargas

    This report outlines Forrester's solution for developing effective objectives and metrics to align your infrastructure practice with evolving business demands. A systematic approach to metrics...

  • Report Develop A Recovery Readiness View To Gain Insights Into Your Recovery

    Envision And Build Predictable Technology Infrastructure
    January 26, 2018 | Naveen Chhabra

    Businesses demand a reliable and predictable technology infrastructure. While infrastructure and operations (I&O) professionals have embraced a myriad of technologies to improve availability,...

  • Report Case Study: Airports Authority Of India Achieves Continuous Operations Despite Natural Calamity

    The Comprehensive Planning, Recovery Automation, And Frequent Testing Of AAI And NIIT Technologies Delivers Results
    January 26, 2018 | Naveen Chhabra

    Infrastructure and operations (I&O) professionals get the importance of developing a comprehensive disaster recovery (DR) plan, testing it frequently, and automating it as much as possible. But...

  • Report From An Island To A Web: The Modern Data Center

    Infrastructure Managers Must Prepare For A Future Without Infrastructure
    January 26, 2018 | Sophia I. Vargas

    Digital transformation has changed how organizations buy and leverage technology resources. As cloud services gain popularity, firms struggle to reconcile new investments with legacy assets when...

  • Report The Forrester Tech Tide™: Continuous Deployment Technologies, Q4 2017

    December 18, 2017 | Robert Stroud, Bill Martorelli, Elinor Klavens

    Continuous software deployment is increasingly critical to firms' ability to win, serve, and retain customers. Speeding up the rate of deploying code to production mandates seamless delivery,...

  • Report Predictions 2018: Automation Alters The Global Workforce

    Ten Key Developments In Automation Reshape The Industry In 2018

    Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and...

  • Report The Software-Defined Data Center Comes Of Age

    October 30, 2017 | Richard Fichera, Chris Gardner

    Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented...

  • Report Identify And Estimate The Costs Of Downtime On Your Business

    Don't Rely On Industry Averages — Determine Your Own
    October 12, 2017 | Naveen Chhabra

    Technology infrastructure is hypercritical to the operations of any business, and downtime costs dearly. Infrastructure and operations professionals leading their firms’ business continuity (BC)...

  • Report The Forrester Wave™: Data Resiliency Solutions, Q3 2017

    Vendors Have Immense Technology Innovation Potential To Help Optimize Operations For Enterprise Clients
    September 21, 2017 | Naveen Chhabra

    In our 39-criteria evaluation of data resiliency solution providers, we identified the seven most significant vendors — Actifio, Commvault, Dell EMC, Hewlett Packard Enterprise (HPE, now Micro...

  • Report Private Cloud In 2020: Defining The Future Of The Enterprise Data Center

    Private Cloud Software Suites Die Off As Budgets Move Up The Stack And Lower Levels Build Out Automation And Orchestration Capabilities
    August 24, 2017 | Lauren E. Nelson

    Private cloud can be difficult to implement and manage and has a rich history of casualties. Conceptually, enterprises need both private and public cloud services, but public cloud success has far...

  • Report The State Of Business Technology Resiliency, Q2 2017

    The Use Of Advanced Technology Is Growing, But Infrequent DR Testing Results In Low Preparedness
    July 14, 2017 | Naveen Chhabra

    Technology outages damage customer confidence in the business. Infrastructure and operations (I&O) leaders have a growing number of tools at their disposal to better prepare themselves to recover...