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  • Report The State Of CX Management Maturity, 2017

    Augment The Six Management Competencies, And Enhance Capabilities To Improve Customer Experience
    June 19, 2017 | Rick Parrish

    Organizations that want to provide great customer experience (CX) reliably must master CX management because even a track record of high-quality CX is no guarantee it will continue. Mature CX...

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