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  • Report The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

    Tools And Technology: The Modern Technology Operations Playbook
    October 22, 2019 | Rich Lane, Will McKeon-White

    Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and...

  • Report Forrester Infographic: The Internet Of Things Delivers Value Throughout The Supply Chain

    October 18, 2019 | Paul Miller, Michele Pelino

    Across many vertical markets, enterprise stakeholders and their infrastructure and operations (I&O) counterparts are using a variety of IoT-enabled processes to transform their end-to-end supply...

  • Report IT Financial Management — AKA TBM — Will Drive IT To Focus On Business Outcomes

    IT Leaders Must Adopt ITFM For Cost Transparency And Effective IT-Business Decision Making
    October 15, 2019 | Bill Martorelli

    Spurred by the cloud and the challenges of today's IT complexity, IT financial performance has emerged as a board-level concern. IT leaders can no longer leave the analysis, management, and...

  • Report Cloud Powers The Modern Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    October 11, 2019 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Now Tech: Cloud Desktops, Q4 2019

    Forrester's Overview Of 15 Cloud Desktop Providers
    October 10, 2019 | Andrew Hewitt

    You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

  • Report European Tech Market Outlook By Country For 2019 To 2020

    The UK And Italy Will Weaken In 2020, While Sweden Will Remain Strong
    October 9, 2019 | Andrew Bartels

    In a related report, we provide our overview of the outlook and key trends in the European tech market as a whole. But many European CIOs operate within specific national tech markets, not just at...

  • Report European Tech Market Outlook For 2019 To 2020

    Continued Weak Economic Growth Holds Back The Value Of Technology
    October 9, 2019 | Andrew Bartels

    European CIOs should expect more challenging economic conditions in 2019 and especially in 2020, which will constrain tech budget growth. CIOs in the UK and Italy should brace for tech budget cuts:...

  • Report Forrester Infographic: Customers Weigh In On Continuous Testing Services

    October 7, 2019 | Diego Lo Giudice

    Continuous testing service (CTS) providers offer a gamut of solutions to help customers deliver better software faster. We surveyed 25 CTS customers to learn more about their challenges and the...

  • Report Future-Proof Your Digital Business With Zero Trust Security

    Vision: The Zero Trust Security Playbook
    October 4, 2019 | Jeff Pollard

    As CIOs develop hybrid cloud strategies to help their organization become fast, flexible, and innovative, it's the perfect time to migrate to a Zero Trust security architecture. Security and risk...

  • Report Redesign SaaS Pricing To Win, Retain, And Upsell Customers

    Measure Customers' Size And Complexity To Better Align Pricing With Business Value
    October 1, 2019 | Duncan Jones

    Good pricing models help software-as-a-service (SaaS) providers win more deals, improve renewal rates, and increase upselling. This report shows application development and delivery (AD&D) pros why...

  • Report New Tech: Data Marketplaces, Q3 2019

    Forrester's Landscape Overview Of 21 Providers
    September 30, 2019 | Jennifer Belissent, Ph.D.

    With the data economy booming, data buyers and sellers need a place to meet. A new crop of data marketplaces stands poised to provide that hub to enable data transactions. This report presents an...

  • Report Developer Engagement Best Practices

    How Vendors Drive Software Adoption By Engaging With Developers
    September 13, 2019 | Jeffrey S. Hammond

    Enterprise software companies traditionally focus on selling new products to technical management and business leaders, but influential developers offer another channel for adoption. Engaging...

  • Report Machine Learning Powers The Industrial Internet Of Things

    Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth
    September 10, 2019 | Paul Miller, Michele Pelino

    The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

  • Report Use Data From The Industrial Internet Of Things To Deliver Customer-Centric Business Models

    A Great Physical Product Is No Longer Enough, So Manufacturers Turn To IoT To Build New Connections With Their Customers
    September 10, 2019 | Paul Miller

    Product-as-a-service business models have mostly been limited to expensive, long-term investments like jet engines. However, the increasing ubiquity of internet-of-things (IoT) sensors and...

  • Report The Future Of The Enterprise Software Industry

    Prepare For A Buyers' Market In Enterprise Software, 2020 To 2030
    September 5, 2019 | Christopher Mines

    Business spending on software has soared from $172 billion to $920 billion over the past 25 years, a healthy 7% annual growth rate. Software has become the dominant medium for engaging with...

  • Report Gauge Your Information Security Maturity

    Assessment: The S&R Practice Playbook
    September 4, 2019 | Renee Murphy

    Information security is a complex discipline, and CISOs are responsible for compiling a vast array of controls and standards to plot a road map for improvements. However, CISOs can't determine a...

  • Report The ROI Of EX

    Apply Forrester's Total Economic Impact™ (TEI) Model To Determine The Costs And Benefits Of Employee Experience Improvement
    September 3, 2019 | Samuel Stern, Andrew Hewitt, Adam Schlegel

    EX is becoming ever more important due to an increasingly educated workforce, incredibly low unemployment rates, pervasive AI/automation, and workplaces beset by multiple transformation...

  • Report The Future Of Cybersecurity And Privacy: Defeat The Data Economy's Demons

    The Vision Report In The Cybersecurity And Privacy Playbook

    The combination of data and machines could fuel either techno-optimistic utopia (happier, healthier lives for all) or totalitarian dystopia (corporations and governments using personal data to...

  • Report Agile Organizations Need Modern Governance Structures

    People: The Agile Software Leadership Playbook
    August 23, 2019 | Margo Visitacion

    Responding to demand for high-quality customer experience, firms have adopted Agile to innovate. When these digital initiatives scale, however, any enterprise program management maturity they lack...

  • Report US Tech Market Outlook For 2019 To 2020

    Slowing Economic Growth And Rising Cloud Will Squeeze CIO Options
    August 20, 2019 | Andrew Bartels

    US CIOs and other tech decision makers will face a more challenging economic environment in 2019 and 2020 as the growth surge in 2018 from the 2017 tax act fades away. While recession remains a...

  • Report Modernize Core Applications With Cloud

    How To Clear Three Big Hurdles Blocking Your Most Important Work Over The Next Decade
    August 5, 2019 | John R. Rymer, Dave Bartoletti

    Most core software systems are too inflexible, outdated, and chaotic to give businesses the flexibility they need to win, serve, and retain customers. Application development and delivery (AD&D)...

  • Report The Future Of VDI Is Cloud

    Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability
    July 31, 2019 | Andrew Hewitt, David K. Johnson

    Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

  • Report New Tech: Cyber Ranges, Q3 2019

    Forrester's Landscape Overview Of 14 Providers
    July 30, 2019 | Jeff Pollard, Claire O'Malley

    Cyber ranges use a simulated breach environment to prepare your workforce for the stress, panic, and communication barriers they will face during a real cyberattack. In an inevitable cyberattack,...

  • Report Take The Mystery Out Of AI For IT Operations (AIOps)

    Here's How To Choose Between Two Paths To AIOps
    July 17, 2019 | Rich Lane

    Infrastructure and operations (I&O) pros have struggled with visibility since the dawn of client/server, and today's atomized and ephemeral services make that worse. Fortunately, AI for IT...

  • Report Transform Insights Into A Better Employee Technology Experience

    Collect, Analyze, And Put Qualitative And Quantitative Data To Work
    July 16, 2019 | Andrew Hewitt

    Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...

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