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  • Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

  • Report The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

    Thirteen Big And Small Vendors Vie For Top Distinctions
    June 30, 2014 | Amy DeMartine, Bill Martorelli

    Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal...

  • Report Key ITSM SaaS Solution Capabilities

    June 4, 2014 | Eveline Oehrlich

    This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

  • Report Market Overview: IT Service Management SaaS Tools Update, 2014

    Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum
    June 4, 2014 | Eveline Oehrlich, Amy DeMartine

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

  • Report BMC Grabs ProactiveNet To Improve BSM Analytics

    June 12, 2007 | Eveline Oehrlich, Jean-Pierre Garbani, Peter O'Neill

    In late May, BMC announced plans to acquire privately held ProactiveNet. This deal will enable the two companies to bring better service management capabilities to their existing and new customers....

  • Report SWOT Analysis: BMC Software, Q2 2007

    Making BSM A Reality
    May 17, 2007 | Thomas Mendel, Ph.D., Jean-Pierre Garbani

    Over the years, BMC Software has evolved BSM from thought leadership to a successful business proposition. Through key acquisitions such as Remedy and IT Masters and carefully orchestrated internal...

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