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  • Customer Relationship Management (CRM)
  • Ian Jacobs
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  • Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

    Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
    February 14, 2019 | Ian Jacobs, Laura Naparstek

    You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

  • Report Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

    Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers
    February 28, 2018 | Kate Leggett, Ian Jacobs

    You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first...