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  • Transform IT to win, serve, and retain customers

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  • Report IoT And Blockchain: A Powerful Pairing That Doesn't Yet Live Up To Its Promise

    Some Technology Hurdles Remain, But The Real Challenges Are All On The Business Side
    July 16, 2019 | Martha Bennett, Paul Miller

    Distributed ledger technology (DLT, AKA blockchain) and the internet of things (IoT) should be ideal companions. Distributed, peer-to-peer, blockchain-based networks enable the sharing of trusted...

  • Report Gauge Your CRM Maturity

    Assessment: The CRM Playbook
    December 10, 2018 | Kate Leggett

    An explosion of channels, new technologies like artificial intelligence, and demanding consumers challenge organizations to reshape the way that they target, acquire, retain, understand, and...

  • Report The Three Rs Of Retail Robotics

    Use Robots To Increase The Human Touch In Retail
    February 20, 2018 | George Lawrie

    There's no lack of examples of robots of humanoid appearance (think the LoweBot) that provide relatively limited service interactions with customers. Behind the scenes, both retailers and consumer...

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