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• Report The State Of Enterprise IT Services: 2009

  Business Data Services North America And Europe

  November 6, 2009 | John McCarthy, Pascal Matzke

  As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...

• Report EMEA IT Outsourcing Deals: 2008 Review

  March 30, 2009 | Pascal Matzke

  While 2008 proved to be a tumultuous year in the world economy, IT outsourcers were well positioned to take advantage as companies looked to cut costs and potentially headcount. Despite the fact...

• Report European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2008

  January 9, 2009 | Pascal Matzke, Daniel Krauss

  The European Converged Service Delivery (CSD) market has continued on its strong growth path from the second half of 2007, with Forrester recording a record number of deals in the first half of...

• Report TCS Pushes On NGOSS To Drive Telecom-Sector Growth

  SWOT Analysis: TCS, Q2 2008

  August 12, 2008 | Pascal Matzke, Daniel Krauss

  Over the past two years, Tata Consultancy Services (TCS) has significantly expanded its footprint with telecom service providers, thanks to its strong focus on and expertise in next-generation...

• Report European IT/Telecom Converged Service Delivery Outsourcing Deals: H2 2007

  June 19, 2008 | Pascal Matzke, Daniel Krauss

  After a disappointing performance in the first half of 2007, the European Converged Service Delivery (CSD) market made a strong comeback in the second half of 2007. The overall number of deals...

• Report EDS Is Poised For CSD Leadership But Now Must Execute To The Finish Line

  SWOT Analysis: EDS, Q2 2008

  June 11, 2008 | Pascal Matzke, Chris Townsend

  As a leader in IT outsourcing, EDS has a strong track record in and history of delivering converged IT and telecom services to large enterprise clients. But while many of its outsourcing and...

• Report KPN/Getronics Are Well Positioned To Create A CSD Powerhouse

  SWOT Analysis: KPN/Getronics, Q2 2008

  June 6, 2008 | Pascal Matzke, Daniel Krauss

  KPN's acquisition of Getronics in October 2007 has created what will most likely evolve into a services powerhouse for Converged Service Delivery (CSD) in Europe. With their strong background in...

• Report Orange Business Services Continues To Improve Its CSD Market Position

  SWOT Analysis: Orange Business Services, Q2 2008


  May 12, 2008 | Pascal Matzke, Daniel Krauss

  Orange Business Services (OBS) is stepping up its efforts to become an established market leader for Converged Service Delivery (CSD). Over the past 18 months, the company has significantly...

• Report AT&T Must Move From Network-Centric Services To End-To-End CSD Solutions

  SWOT Analysis: AT&T, Q2 2008

  May 12, 2008 | Pascal Matzke, Chris Townsend

  AT&T's long history and expertise are undeniable, with more than 120 years of experience providing telecom services. For today's Converged Service Delivery (CSD) journey, however, this is both a...

• Report The BT HP Alliance Represents A Powerful Combination For CSD Solutions

  SWOT Analysis: BT HP Alliance, Q2 2008

  May 12, 2008 | Pascal Matzke, Daniel Krauss

  The BT HP Alliance (BT HP) combines the best of two worlds: BT Global Services' (BT GS) strong background in enterprise telecom and network services and HP Services' (HP) deep IT services...

• Report Verizon Business Lacks CSD Maturity But Shows Future Potential

  SWOT Analysis: Verizon Business, Q2 2008

  May 12, 2008 | Pascal Matzke, Chris Townsend

  The story we hear from Verizon Business is one of learning and growth: The provider is adding multiprotocol label switching (MPLS) client sites at a rate of 20% per year, and last summer it...

• Report T-Systems Is The Lighthouse For CSD In Europe

  SWOT Analysis: T-Systems, Q1 2008

  April 18, 2008 | Pascal Matzke

  T-Systems was one of the first service providers capable of delivering IT and telecommunication services through an integrated offering. The company has gradually evolved its delivery capabilities...

• Report European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2007

  March 17, 2008 | Pascal Matzke, Daniel Krauss

  The European converged service delivery (CSD) market lost momentum during the first half of 2007. The overall number of deals containing converged IT and telecom services decreased by more than 50%...

• Report Wipro Has The Potential To Become A Market Leader For NGOSS

  SWOT Analysis: Wipro, Q4 2007

  December 24, 2007 | Pascal Matzke

  Wipro has the potential to establish itself as a leading player in the market for next-generation operational supporting systems (NGOSS). The company provides a true end-to-end portfolio of...

• Report Deutsche Telekom: Your Partnership Options For T-Systems Are Limited

  August 3, 2007 | Pascal Matzke

  Deutsche Telekom's CEO René Obermann is under heavy pressure to show that he is taking rapid action to boost profitability. One action item on the agenda pertains to seeking a strategic partner for...

• Report Service Provider Strategists: Take Converged Service Delivery To The Next Level!

  July 27, 2007 | Pascal Matzke

  Exactly one year ago, Forrester outlined its vision for how a new service delivery paradigm, referred to as Converged Service Delivery (CSD), would start to enable the converged end-to-end service...