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The B2B eCommerce Playbook For 2019

Make Your B2B Business A Digital Business

New forms of digital customer engagement are transforming B2B businesses, forcing B2B digital business strategy professionals to fundamentally rethink how they go to market — from the customers...

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  • Report The Forrester Wave™: eProcurement, Q2 2017

    Coupa, Basware, SAP Ariba, Zycus, And GEP Are Leaders For Buy-Side B2B eCommerce Platforms
    May 30, 2017 | Duncan Jones

    Enterprises are increasingly implementing eProcurement platforms to enable employees to buy what they need quickly, safely, and cost-effectively. This report will help an application development...

  • Report B2B Commerce Needs A Mobile Mindshift

    Mobile Apps Can Be A Catalyst for Change In Enterprise Commerce — If AD&D Leaders Design Them Correctly
    January 31, 2017 | Duncan Jones

    Why are there so few good mobile apps for business-to-business (B2B) eCommerce? Neither of the two Bs in B2B is currently doing enough to support mobile, employee-driven purchases. People who need...

  • Report Best Practices: Uncover The Full Potential Of B2B Order Management

    April 22, 2016 | Duncan Jones

    B2B order management (B2B OM) platforms link complex portfolios of order capture and execution applications. It's a foundation of digital transformation and B2B eCommerce for federated global...

  • Report B2B Order Management Bridges The Gap Between B2B eCommerce And ERP

    Create A B2B Order Management Strategy That Prioritizes Speed And Agility Over Economies Of Standardization
    March 27, 2015 | Duncan Jones

    Many eCommerce projects fail due to problems integrating front-office applications with back-office order tracking and execution. This "integration gap" is a particular challenge in B2B scenarios...

  • Report Deliver Four Capabilities To Resolve The Buyer/Seller Conflict Within B2B eCommerce

    What Application Delivery Leaders Who Are Building Sell-Side Platforms Can Learn From Forrester's eProcurement Wave
    December 31, 2014 | Duncan Jones

    Beware of the buyer — that is Forrester's message for application development and delivery (AD&D) leaders in B2B firms who are developing or implementing eCommerce platforms. The 14% annual growth...

  • Report How To Manage APIs For Customer Engagement

    APIs Need More Than API Management
    April 18, 2014 | Randy Heffner

    Application programming interfaces (APIs) are central to any organization's software strategy to win, retain, and serve customers. As a result, development leaders are scrutinizing API management...

  • Report Advance To Next-Generation Personalization

    Support Relevant Digital Experiences In The Multichannel World With Contextual Experiences
    January 13, 2014 | Anjali Yakkundi, Ron Rogowski

    Organizations have long personalized their websites for customer segments. Now they need to go further, first by delivering the right experience to the right user at the right time and on the right...

  • Report API Design, Part 1: REST Is The Leading But Not Only Option For Your APIs

    Favor Pragmatic REST Over REST Theory; Use SOAP And MOM Where Appropriate
    August 21, 2013 | Randy Heffner

    To fully exploit the business opportunity available through application programming interfaces (APIs), your designers must consider each API's purpose and audience as they answer a wide range of...

  • Report API Design, Part 2: Design Messaging Styles By Balancing Reach With Your Other Design Goals

    To Foster API Acceptance, Design Around Your API Users' Messaging Preferences And Need For Other Capabilities
    August 21, 2013 | Randy Heffner

    To fully exploit the business opportunity available through application programming interfaces (APIs), your designers must consider each API's purpose and audience as they select messaging types...

  • Report API Design, Part 3: Make Transactions And Error Handling Clear In Your API Designs

    Ensure That Your Choice Of Messaging Style Does Not Interfere With The Design Clarity Of Your API
    August 21, 2013 | Randy Heffner

    To fully exploit the business opportunity available through application programming interfaces (APIs), your designers must consider each API's purpose and audience as they answer a wide range of...

  • Report API Design, Part 4: Future-Proof And Secure Your APIs To Fit Your Usage Scenarios

    Data Ownership Guides Security; Versioning Strategy And Open-Ended Design Protect Your APIs' Futures
    August 21, 2013 | Randy Heffner

    To fully exploit the business opportunity available through application programming interfaces (APIs), your designers must consider each API's purpose and audience as they answer a wide range of...

  • Report Market Overview: Managed File Transfer Solutions

    A $1.4 Billion Market Is Growing Rapidly
    July 8, 2011 | Ken Vollmer

    The managed file transfer (MFT) market is growing rapidly as the shortcomings of using basic file transfer protocol (FTP) to support external file transfers have become more apparent. Both senior...

  • Report 2011 Integration Survey, Part One: Solution Deployments

    ESBs Are The Most Popular Choice
    June 21, 2011 | Ken Vollmer

    Enterprise service buses (ESBs), comprehensive integration solutions (CISes), and integration appliances offer a range of overlapping features to meet integration challenges. Forrester recently...

  • Report Seven Top Integration Trends For 2011 To 2012

    The Need For Speed, Services, And SaaS Is Shaping The Integration Future
    April 8, 2011 | Ken Vollmer, Noel Yuhanna

    Integration remains a high priority for enterprises in 2011 to 2012, leading Forrester to mine client inquiries and interview industry experts for insight into the latest integration trends....

  • Report Integration Competency Centers Help Large Enterprises Solve Integration Complexity

    April 4, 2011 | Ken Vollmer

    Integration competency centers (ICCs) have proven to be key catalysts for integration project success, and IT organizations are deploying them in growing numbers. However, the size and mission of...

  • Report The Future Of EDI

    It's Time To Take A More Holistic Approach
    February 4, 2011 | Ken Vollmer

    Firms first introduced electronic data interchange (EDI) in the commercial sector in the 1980s to support document exchange in the transportation sector. EDI systems have since achieved critical...

  • Report The Evolution Of Integration Alternatives

    February 4, 2011 | Ken Vollmer

    This presentation provides some perspective on how integration tools have evolved over the past few years, resulting in significant functional overlap in many cases. It explains the simultaneous...

  • Report The IBM B2B Integration Solutions Strategy

    Key Sterling Commerce Products Will Play A Leading Role
    October 20, 2010 | Ken Vollmer

    IBM has announced its business-to-business (B2B) integration solutions strategy in the wake of finalizing its recent acquisition of Sterling Commerce. It will not drop any of the current inventory...

  • Report TIBCO's Plan To Acquire Proginet Highlights The Growing Importance Of Managed File Transfer

    Enterprise Governance Concerns Drive Increased Demand
    August 3, 2010 | Ken Vollmer

    In a move designed to provide enhanced governance capability for B2B data exchanges, TIBCO Software has announced that it intends to acquire Proginet. If approved, this acquisition will give TIBCO...

  • Report The State Of B2B Integration

    Most Enterprises Plan Imminent B2B Upgrades To Address Key Issues
    July 12, 2010 | Ken Vollmer

    Forrester surveyed 300 senior IT managers in North America, EMEA, and Asia Pacific regarding the state of their business-to-business (B2B) integration infrastructure and plans for future...

  • Report IBM To Acquire Sterling Commerce

    A Move That Will Lead To Significant Change In The B2B Market
    June 2, 2010 | Ken Vollmer, Brian K. Walker, Patrick M. Connaughton

    In an aggressive move, IBM has taken steps that will lead to major changes in the business-to-business (B2B) integration market. If approved, its proposed acquisition of Sterling Commerce will...

  • Report Inquiry Spotlight: Integration Inquiries Are Up 34% Over The Previous Year

    An Improving Economic Outlook And Upgrade Plans Are The Key Drivers
    May 28, 2010 | Ken Vollmer

    Integration is still a hot topic for many enterprises, and this has led to a 34% increase in integration-related inquiries during the past 12 months compared with the previous year. This increasing...

  • Report It's Time To Tame The ERP Integration Beast

    Meeting ERP Integration Needs Inside And Outside The Enterprise
    May 5, 2010 | Ken Vollmer, George Lawrie, Mike Gilpin

    Integration challenges are often the foremost obstacle to getting the full value from packaged enterprise resource planning (ERP) solutions. Strategies for overcoming this obstacle vary...

  • Report The CIS Reference Architecture Model

    Part Two Of A Two-Part Series On Integration Solution Architecture Models
    April 19, 2010 | Ken Vollmer

    Comprehensive integration solutions (CISes) are suites of tools that provide the broadest array of internal and external integration capabilities available in the market today. As such, they are...

  • Report 2010 Update: Evaluating Integration Alternatives

    Enterprises Face A Growing Need For A Unified Integration Competency Center
    January 12, 2010 | Ken Vollmer, Rob Karel, Noel Yuhanna

    Just as in 2009, technical innovation and merger and acquisition (M&A) activity have continued to have a significant impact on the integration space. The most common trend has been the expansion of...

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