Search Results
-
Report Embrace Next-Generation Digital Organization Structures
Advanced Level: Structure Practices For Digital Business
Digital innovators embrace new organizational structures. Cross-functional working is a given, but innovators go further, democratizing trust in the outside world in return for speed, inspiration,...
-
Report The CIO's Guide To CES 2019: Leading Indicators For New Tech Challenges And Collaboration
CES Was A Showcase Of Connected Experiences And Products
February 6, 2019 | Frank E. GillettCES provides a wealth of information and technological possibilities. Digital leaders should monitor the tech trends showcased each new year to help anticipate an array of diverse innovations...
-
Report New Tech: Virtual Care, Q1 2019
Forrester's Landscape Overview Of 36 Providers
February 5, 2019 | Arielle TrzcinskiVirtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver...
-
Report What To Consider When Exploring Passive Optical LAN
Make Accurate Comparisons With Traditional LANs When Building Your Next Network Design
January 31, 2019 | Andre KindnessThe impact of digitalization and smart offices has raised businesses' concerns about energy consumption around the globe. Some vendors are pitching passive optical LAN (POL) as a way to save up to...
-
Report A Pragmatic Road Map For Blockchain
Build Distributed Trust To Enhance Digital Ecosystems With Blockchain
January 30, 2019 | Charlie DaiWhile blockchain (distributed ledger) technology is still in its early stages, vendor solutions are maturing and leading firms are already using it to build distributed trust and establish digital...
-
Report New Tech: Augmented Reality, Virtual Reality, And Mixed Reality, Q1 2019
Forrester's Landscape Overview Of 21 AR, VR, And MR Providers
Augmented, virtual, and mixed reality (AR, VR, and MR, collectively "extended reality" or "XR") are trendy technologies that are fuel for many companies' innovation experiments. However, XR...
-
Report The CMO's Guide To CES 2019: Five Big Brand Ideas
January 23, 2019 | Dipanjan ChatterjeeCES, the world's largest tech show, is about much more than technology. For CMOs, CES is rich with innovation ideas, new brand experiences, and conversations about the future of marketing. If you...
-
Report The Forrester Wave™: Sales Performance Management Solutions, Q1 2019
The Eight Providers That Matter Most And How They Stack Up
January 18, 2019 | Mary SheaIn our 35-criterion evaluation of sales performance management (SPM) providers, we identified the eight most significant ones — Anaplan, beqom, IBM, NICE, Optymyze, Oracle, SAP, and Xactly — and...
-
Report Innovate Your Business Model To Drive A CX Advantage
Build A Robust Innovation Strategy Around The Customer
January 8, 2019 | Ryan HartLeading companies recognize that to maintain a differentiated CX advantage over their competitors, they must do more than incrementally fix and improve existing experiences. Companies gunning to...
-
Report The BATJ Firms Are Driving Digital Financial Services For All
Baidu, Alibaba, Tencent, And JD.com Are Innovating Financial Ecosystems In China And Around The Globe
January 3, 2019 | Meng LiuThe financial technology (fintech) arms of Baidu, Alibaba, Tencent, and JD.com (BATJ) — four of the world's 10 largest fintech entities in 2018 — are now targeting financial services markets...
-
Report Partner With European Security Startups To Protect Your Business
How To Capitalize On The Market's Best New Innovations
December 28, 2018 | Paul McKayIn addition to more-traditional venture funding, investors and governments across Europe have spent big to set up security incubators and accelerators, and their efforts have resulted in some true...
-
Report The Five Factors That Supercharge CX Enablement
Advanced Level: Enablement Practices For CX Transformation
To create truly differentiated customer experiences, businesses must first create employee experiences that simplify customer experience (CX) delivery. CX transformation leaders must help their...
-
Report The Power Of Customer Context
Vision: The Enterprise Marketing Technology Playbook
Campaigns are far less effective at winning and retaining customers than they once were. To achieve sustainable competitive advantage, B2C marketers must deliver self-perpetuating cycles of...
-
Report Make Room For The Autonomous Edge In Your IoT Strategy
Understand The Different Types Of Edge And How They'll Shape Your IoT Initiatives
December 12, 2018 | Paul Miller"The edge" is important in internet of things (IoT) deployments, but different domains (and vendors) offer contradictory explanations for what it is and why it demands your attention. This report...
-
Report Smart City Platforms Enable The Insights-Driven City
Build A Foundation To Improve Operations And Citizen Experience
Cities leaders recognize the need to invest in infrastructure and applications to improve their operations, the services they provide constituents, and the overall experience of their citizens. New...
-
Report Emerging Technology Spotlight: Businesswide Networking Fabric
Businesswide Networking Fabric Enriches Your Digital Business Value
December 3, 2018 | Andre KindnessBusinesswide networking fabrics have started to disrupt traditional networking service providers and vendors. Enterprises must understand what this disruptive technology is, when it will be mature,...
-
Report Three Culture Practices For Long-Term Customer Centricity
Advanced Level: Culture Practices For CX Transformation
November 30, 2018 | Samuel SternVery few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign...
-
Report Emerging Technology Spotlight: Serverless Computing
Serverless Computing Accelerates Software Innovation
November 19, 2018 | Jeffrey S. HammondServerless computing — a set of cloud services, programming patterns, business models, and design ideas — enables new levels of flexibility in software through applications that respond to events....
-
Report The Future Of Your Business Depends On Emerging Technology
Use Forrester's LIFT Framework To Drive Real Differentiation
November 16, 2018 | Brian HopkinsYour business depends on a continuous supply of new technology to achieve its business goals. Beginners tend to approach this demand by fitting new technology to existing business needs. Advanced...
-
Report Overcome Internal Barriers To Successfully Innovate
Start With Creating The Right Corporate Culture, Structure, And Approach
November 13, 2018 | James StatenIn the age of the customer, market leaders such as C-suite executives are prioritizing innovation to help drive market change. If your priority is disruptive innovation, some of your biggest...
-
Report Three Ways To Evolve CX Prioritization
Advanced Level: Prioritization Practices For CX Transformation
November 13, 2018 | Ryan HartCompanies with well-established, high-functioning prioritization competencies have a wide-open opportunity for innovation and experimentation. Customer experience (CX) professionals can focus their...
-
Report Emerging Technology Spotlight: Edge Computing
Edge Computing Drives Smarter Systems And Experiences
Emerging infrastructure, cloud, and software capabilities — optimized for deployment anywhere you need them — enable immediate, low-latency, and secure engagements. CIOs and business technology...
-
Report Predictions 2019: New Tech
Where VC Funding And Innovation Will Go In 2019
November 6, 2018 | Carlton A. DotyCXOs in large and midsize enterprises must constantly monitor emerging technology markets to uncover innovation opportunities. Top of mind for most are some usual suspects like machine learning,...
-
Report Predictions 2019: Automation
Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond
Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...
-
Report Emerging Technology Spotlight: Nanotechnology
Nanotech Will Revolutionize Many Fields — Eventually
November 5, 2018 | Frank E. GillettNanotech — the exploitation of quantum mechanical properties of matter at microscopic dimensions — has been evolving in the lab since the late 1980s. It now has the potential to spawn breakthrough...