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  • Report Security Strength And Ease Benchmark: US Most-Visited Federal Government Websites, 2017

    September 14, 2017 | Andras Cser, Rick Parrish, Alexander Spiliotes

    Only 33% of federal customers are confident that the government keeps their personal information secure, and almost 50% rate federal website ease of use as neutral or poor. In this report for S&R...

  • Report Canadian Social Technographics® Revealed

    How Marketers Can Leverage Canadians' Love Of Social Technologies
    December 2, 2009 | Nate Elliott

    Canadian online users have aggressively adopted social technologies: 79% use social media at least once each month, and Canadians are the most active social networkers in any market we survey. So...

  • Report Lessons From Online Consultation In Australia

    Organizations Worldwide Can Learn From Recent Experiments
    November 6, 2009 | Steven Noble

    Online consultation can range from the government's hosting an online discussion about policy issues to its co-authoring policy documents with its citizens. It's still a minority practice, but...

  • Report The Best Practices In Online Video Across Industries

    July 24, 2009 | Bobby Tulsiani

    Today, 71% of the US online audience watches video on the Internet, and the number of streams consumed should more than double by 2013. An explosion of video content from users, professional...

  • Report Australian eGovernment Should Embrace Gen Y

    Australia's Savviest Digital Citizens Have The Lowest Level Of eGovernment Use
    May 20, 2009 | Steven Noble

    While Australians tend to use online channels when they contact the government, they use eGovernment services sporadically, with Gen Yers — normally a digitally engaged group — using them least of...

  • Report Presidential Candidate Sites Fail Usability

    Forrester Applied Its Web Site Review To Obama And McCain Sites
    August 28, 2008 | Bruce D. Temkin

    Forrester evaluated the usability of the Obama and McCain presidential campaign sites using an abridged version of its Web Site Review methodology. The results were not great: Both sites failed a...

  • Report Benchmark 2007: Minimal Progress In eGovernment Adoption

    September 19, 2007 | Alan E. Webber

    Citizens see government portals primarily as information sources, not as an interaction hub. US and Canadian governments at every level continue to fail to convince citizens of the advantages of...

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