3 results in Reports
 
Sort by:
Refine
  • Net Promoter Score (NPS)

Search Results

  • Report How To Choose The Right CX Beacon Metric

    Use Our 13-Criterion Tool To Determine Whether NPS, Satisfaction, Or Another KPI Should Be Your Organization's Top-Level CX Metric
    August 29, 2019 | Maxie Schmidt-Subramanian

    Firms need a customer experience (CX) beacon metric to measure the overall success of their CX efforts, rally employees behind CX as a priority, and build a CX measurement architecture. But CX...

  • Report Why EX? Why Now?

    Your Blueprint For Converting Interest In Employee Experience Into Rock-Solid Support
    November 27, 2018 | Samuel Stern, Andrew Hewitt

    Employee experience (EX) is having its moment: We hear more interest now than ever before from our clients. That's not surprising in this tight labor market where Millennials make up an ever-larger...

  • Report Master The Mechanics Of Analytics For Revenue Growth

    Match Revenue Objectives With Specific Analytical Methods For Better Sales And Marketing Alignment
    August 16, 2018 | Allison Snow

    There's a lot of ink spilled on the value of analytics and insights in organizations. And for good reason: Fast-growing companies use advanced analytics as a key function in their revenue agendas....

Content Type

Apply

Filters

Primary Role