Search Results
-
Report Mobile Commerce In 2030
mCommerce Is A New Mobile Services Economy, Not Mini eCommerce
Investments in mobile have been one of the most important shifts for consumer-facing businesses in the last decade, but companies will need to modify their strategies and plans to accommodate...
-
Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Wealth Management
Future wealth management services will be more natural, personalized, and contextually relevant. Mobile experiences in wealth management will be fueled by emerging technologies and customer-focused...
-
Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Insurance
Emerging technologies will shift the traditional insurance industry to adopt new, digital practices. The accompanying PDF provides a closer look at the impact that emerging technologies will have...
-
Report The Impact Of Emerging Technology In 2030 On mCommerce Experiences In Banking
US consumers today complete a double-digit percentage of banking activities on their mobile devices. As mobile technologies advance, so will banking capabilities. Ultimately, consumers will feel as...
-
Report The Top Emerging Technology Investments In Insurance In 2020
Tools And Technology: The Digital Insurance Strategy Playbook
December 2, 2019 | Ellen CarneyForrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...
-
Report Case Study: How WeBank Became The World's Leading Digital Bank
Tencent-Backed WeBank Is Driving Financial Inclusion At Scale In China
Financial inclusion is a billion-customer-plus opportunity that many traditional banks neglect or fail to grasp. WeBank leveraged Tencent's digital ecosystem and emerging technology capabilities to...
-
Report New "Core HR" Will Power The Future Of Work
Three Emerging Technologies Will Form A Foundation For Adaptive Talent Management
October 21, 2019 | Mark BrandauThe future of work redefines what was traditionally referred to as a "core HR" system. This report explains how three new technologies will reshape traditional core HR systems, why they're...
-
Report Financial Services Firms Should Personalize Across The Lifecycle And On All Touchpoints
Personalization Is About Deepening Customer Engagement
Most financial services companies are taking a narrow approach to personalization. Digitally empowered customers are seeking and expecting better, more relevant experiences, but product-oriented...
-
Report Consumers Want Convenience, Not Conversations
Conversational Interfaces Struggle To Deliver Contextual Convenience
Consumers want convenience and choice — not conversational interfaces. However, a fear of being left behind still impels digital business leaders to build them. And nearly three-fourths of those...
-
Report CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation
Top Takeaways About Employee Experience, Moments That Matter, And Differentiating With Privacy
August 15, 2019 | Harley ManningCustomer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to...
-
Report Smart Speakers Lead The Smart Home Revolution
Cost Continues To Be The Biggest Inhibitor To Smart Home Adoption
Smart home technology has moved past its early adoption stage, and we expect the installed base of smart home devices to grow at CAGR of 26.2% between 2018 and 2023. Smart speakers have been the...
-
Report RQ For Blockchain: Assess Your Readiness For Using Distributed Ledger Technology
The Robotic Quotient For Blockchain Guides Your Approach To People, Leadership, Organization, And Trust In The Era Of Multiparty Processes
The introduction of blockchain (AKA distributed ledger technology or DLT) is transforming processes and operating models and ushering in an era of new business and trust models. But while the...
-
Report New Tech: Robo-Advice, Q2 2019
Forrester's Landscape Overview Of 47 Robo-Advice Providers
May 3, 2019 | Oliwia BerdakBanks and investment management firms are exploring automating financial advice as a way to serve the mass affluent consumer segment and boost efficiency and productivity of advisors and...
-
Report Harness Emerging Technologies To Differentiate Your Digital Business
Advanced Level: Technology Practices For Digital Business
Digital innovators treat technology as a business asset, the underpinning of new business models. They put technology at the core of their innovation process, and harness emerging technology to...
-
Report Q&A: The Top Five Questions Digital Financial Services Leaders Should Ask About AI In 2019
Digital Execs Must Ask Strategic Questions
January 15, 2019 | Zhi-Ying BarryInterest in using AI is growing rapidly in the financial services sector. But digital financial services execs must be careful to not get caught up in the madness of chasing the next lofty AI...
-
Report Trailblazers Of The Top Five Retail Tech Trends
Leading Retailers Invest In Tech For Customer Experience And Operational Excellence
January 2, 2019 | Brendan Witcher, Claudia TajimaRetailers must carefully invest to compete in a growing retail market that is rife with digitally savvy competitors. They are primarily investing in five key commerce tech areas: omnichannel,...
-
Report Beyond The Hype: How Banks Use AI To Drive Operational Efficiency
Banks Show Big Appetite For AI-Driven Risk Management And Efficiency
December 6, 2018 | Zhi-Ying BarryBanks around the world have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what...
-
Report Banks Make Slow But Steady Progress With Customer-Facing AI Use Cases
But Despite The Hype, Only Some Banks Are Pursuing AI-Driven Customer Experience
November 27, 2018 | Zhi-Ying BarryMany banks globally have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what to...
-
Report The Rise Of Customer Service Robots
Use Physical Robots To Make Operations More Human
Customer service leaders are reimagining their operations with automation and AI at the center, fundamentally changing the nature of jobs. Customer service robots — semi- or fully autonomous...
-
Report Look For Banking Applications With Embedded Artificial Intelligence
Off-The-Shelf Capabilities Offer A Fast Path Toward AI
August 10, 2018 | Jost HoppermannArtificial intelligence (AI) has quickly become a key tool for leading banks to improve customer experience, increase process efficiency, and drive revenue. AI's increasing maturity means that...
-
Report Make Startup Acquisitions Part Of Your Digital Business Growth Strategy
The High-Tech Industry Has Mastered Startup-Driven Product Innovation — You Can, Too
July 17, 2018 | Ted Schadler, Mike ChirokasInvestments in emerging technology startups have never been higher, which means the raw materials of technology-based innovation have never been more abundant. CIOs can learn from the high-tech...
-
Report The Top Emerging Technologies To Watch 2018
To outpace the competition, CIOs must keep a constant finger on the pulse of technology change. Forrester has identified 12 emerging technologies with massive disruptive potential; their impact...
-
Report AI-Driven Risk Management In Insurance
Artificial Intelligence Transforms The Industry
March 12, 2018 | Gordon BarnettThe insurance industry continues to be affected by emerging technologies, particularly the set of artificial intelligence (AI) technologies. For example, AI-driven risk management solutions are...
-
Report AI-Driven Customer Experience In Insurance
Artificial Intelligence Raises The Bar For Insurance Customer Experience
March 8, 2018 | Gordon BarnettThe insurance industry continues to be affected by emerging technologies, particularly artificial intelligence (AI). Digital insurers require the most complex blend of AI technologies that firms...
-
Report Begin Designing Your Conversational Banking Strategy Now
Chatbots And The Technology Behind Them Remain Immature, But Digital Banking Leaders Should Start Testing And Learning Now
A year ago, we wrote that too many banks were racing to launch chatbots but failing to focus on the risk of clunky, broken customer experiences. Despite the technology evolving over the past year,...
- 1
- 2