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  • Report Develop A Broad Vision For Zero Back Office At Your Bank To Reap Its Full Benefits

    Without Seamless Back-Office Processes, Banks Won't Deliver True Digital Banking — Just More "Potemkin" Solutions
    November 7, 2019 | Jost Hoppermann

    Many banks plan to automate their back-office processes to improve customer experience, increase process speed, reduce error rates, ease regulatory compliance, and manage cost. Forrester has...

  • Report The Future Of Small Business Banking

    Bank Brands Will Fade As Their SME Products Become Components In Other Companies' Ecosystems
    September 24, 2019 | Peter Wannemacher

    Banking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a...

  • Report Financial Services Firms Have Solid Plans For Transformation But Lack Urgency

    Get The Results From Forrester's Q3 2019 Global Financial Services Architecture Survey
    September 13, 2019 | Jost Hoppermann

    Forrester's Q3 2019 Global Financial Services Architecture Survey includes more than 100 financial services decision makers from 31 countries, spans multiple industry segments, and shows that the...

  • Report Five Traits For A Truly Open Banking Strategy

    How Banks Must Claim The Initiative
    August 1, 2019 | Jacob Morgan

    Open banking success relies on collaboration, and financial services firms must start that journey at home. Banks have powerful strengths: healthy customer relationships, scale, and data. But those...

  • Report Digital Banking Application And Architecture Trends For 2020

    Use An Updated View On Digital Banking To Cope With Banks' Most Pressuring Needs
    July 12, 2019 | Jost Hoppermann

    Banking applications represent both the banking business itself and the primary touchpoints for customers. Banking technology teams need to be aware of five key trends for 2020 and beyond that will...

  • Report The Digital Disruption Of Small Business Banking

    Banks Must Improve Digital Services For SMEs — Or Lose Customers To Disruptors
    February 19, 2019 | Peter Wannemacher

    Over the past decade, established banks have worked hard to extend their products and services to retail customers who've moved onto digital touchpoints. But digital banking for small and...

  • Report Four Ways APIs Are Changing Banking

    How Financial Services Firms Are Exploiting APIs And Open Banking
    October 24, 2018 | Jacob Morgan

    Application programming interfaces (APIs) are cornerstone building blocks of digital business and are reframing opportunity within financial services. Digital business leaders are ideally placed to...

  • Report BIAN Takes A Big Step Toward The Promise Of Standard Banking APIs

    But This Is Just The First Step On A Long Journey
    October 24, 2018 | Jost Hoppermann

    One of the key promises of the Banking Industry Architecture Network (BIAN) is to deliver broad, rich API standards for the banking industry. Banks need unambiguous, executable banking API...

  • Report Europe Lays The Foundations Of Open Banking

    What The World Can Learn From The First Six Months Of Open Banking
    July 27, 2018 | Jacob Morgan

    Executives globally are focusing on open banking. Banks and payments companies in Europe implemented the early stages of PSD2 in January 2018. Different firms, and different countries, are taking...

  • Report BIAN Must Do More To Standardize Banking APIs

    BIAN Shows Progress Since 2016, But 2018 Will Determine Its Relevance For Banking API Standards
    March 9, 2018 | Jost Hoppermann

    Open banking and the fragmented value chain in banking have created a need for accepted API specifications for the banking industry or — even more challenging — for true broad and rich API...

  • Report Q&A: Understanding Account Aggregation

    Six Questions Every Digital Strategy Executive In Financial Services Should Know The Answer To
    March 9, 2018 | Davis Janowski, Aurelie L'Hostis

    Account aggregation is not new, but it is rapidly evolving in the face of new technology, increased need for data security, and the movement toward open banking. New account aggregation providers...