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  • Report Global Mobile Banking Benchmark, 2017

    BBVA Earns The Top Spot

    To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...

  • Report Global Mobile Banking Benchmark: User Experience, 2017

    Applying Forrester's Digital UX Review To 53 Mobile Banking Apps
    July 13, 2017 | Andrew Hogan, Alex Causey

    For banks, good user experience (UX) drives revenue through ongoing loyalty, deepened trust, and increased conversion, as Forrester's research has proven. But are mobile banking apps delivering...

  • Report Leverage Market Dynamics To Cope With Key Local Requirements Off The Shelf

    Global Banking Platform Deals 2012 — Functionality
    June 6, 2013 | Jost Hoppermann

    Forrester surveyed 29 vendors of globally deployed banking platforms about their 2012 deals and analyzed the results, looking for patterns in the functionality that these vendors sold. Regional...

  • Report Look For True Off-The-Shelf Support For Your Country

    Global Banking Platform Deals 2012 — Regions
    May 15, 2013 | Jost Hoppermann

    Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. Our analysis of these deals by region reveals that growth ranged widely — from slight shrinkage to dramatic...

  • Report Global Banking Platform Deals 2010: Functionality

    Demand Centers And Functional Heterogeneity Make Selection More Difficult
    May 26, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Core banking and channels continue as important factors in many regions. Beyond that, regional functional...

  • Report Global Banking Platform Deals 2010: Regions

    Some Like It Hot
    May 6, 2011 | Jost Hoppermann

    Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Four regions — Africa, Asia Pacific, Europe, and North America — saw average to very strong increases in...

  • Report Global Banking Platform Deals 2009: Regions And Functionality

    A Cold Breeze And Only One Hot Region Characterize The 2009 Market
    August 19, 2010 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. The regional analysis shows that Asia Pacific has been the single highly active region. Most of the...

  • Report Global Banking Platform Deals 2008: Functionality

    Three Top Functional Areas Drive Banking Platform Projects
    August 20, 2009 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results from a functional and regional perspective. This analysis shows that the global...

  • Report Global Banking Platform Deals 2008: Regions

    Some Like It Hot
    July 31, 2009 | Jost Hoppermann

    Forrester surveyed 17 vendors of globally deployed banking platforms on their 2008 deals and analyzed the results with a regional perspective. This analysis shows that North America joined Asia...

  • Report Global Banking Platform Deals 2007: Regions And Functionality

    Some Cool Regions Are Heating Up
    July 18, 2008 | Jost Hoppermann

    Forrester surveyed 15 vendors of globally deployed banking platforms on their 2007 deals. What is the outcome of the regional and functional analysis? Asia Pacific has overtaken Europe in the...

  • Report Case Study: 1 Million Strong For Absa

    Rapid Response, Decisive Action, And Forward Thinking Add Up To Mobile Authentication Success
    January 31, 2008 | Bill Nagel

    In 2003, the South African bank Absa Group faced a big obstacle: It was the victim of one of the first major phishing attacks on Internet banking that the country had seen. Up to that point,...