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  • Report The Metropolitan Indian Consumer Tech Stack

    Our 2018 Indian Benchmark Data Overview Shows The Four Forces Of Adoption
    November 9, 2018 | James L. McQuivey, Reineke Reitsma

    Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...

  • Report The Metropolitan Chinese Consumer Tech Stack

    Our 2018 Chinese Benchmark Data Overview Shows The Four Forces Of Adoption
    October 11, 2018 | James L. McQuivey, Reineke Reitsma

    Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...

  • Report Case Study: How Emirates NBD Made Every Day CX Day

    Your Blueprint For Turning The Annual CX Day Celebration Into A Culture Change Catalyst
    October 2, 2018 | Samuel Stern

    At its best, CX Day is a celebration of both a firm's customers and its commitment to serving them. But CX Day is just one day. The real challenge is transforming that day's excitement and...

  • Report The Forrester Wave™: Global Digital Banking Platforms, Q3 2018

    The 10 Solutions That Matter Most And How They Stack Up
    August 27, 2018 | Jost Hoppermann

    In our 40-criteria evaluation of digital banking platform providers, we identified the 10 most significant solutions — EdgeVerve (Infosys Finacle); Finastra (Fusion Essence and Fusion Phoenix);...

  • Report The European Consumer Tech Stack

    Our 2018 European Benchmark Data Overview Shows The Four Forces Of Adoption
    August 23, 2018 | James L. McQuivey, Reineke Reitsma

    Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...

  • Report Look For Banking Applications With Embedded Artificial Intelligence

    Off-The-Shelf Capabilities Offer A Fast Path Toward AI
    August 10, 2018 | Jost Hoppermann

    Artificial intelligence (AI) has quickly become a key tool for leading banks to improve customer experience, increase process efficiency, and drive revenue. AI's increasing maturity means that...

  • Report How US Consumers Research And Buy Checking Accounts, 2018

    Family And Friends Strongly Influence Decisions, And Branches Still Dominate The Application Process
    August 2, 2018 | Alyson Clarke

    Checking accounts are one of the top-selling financial products in the US. But more importantly, checking accounts are central to a customer's relationship with their primary bank. To help digital...

  • Report Now Tech: Digital Banking Platforms, Q3 2018

    Forrester's Overview Of 36 Digital Banking Platforms
    July 13, 2018 | Jost Hoppermann

    You can use digital banking platforms to improve customer service and account opening; reduce time to market of new products and services, as well as downtime; and provide the basis for great...

  • Report The Forrester Banking Wave™: Australian Mobile Apps, Q2 2018

    CommBank Leads; Other Banks Deliver Mixed Experiences
    June 28, 2018 | Zhi-Ying Barry, Tom Champion

    Mobile apps are the touchpoint of choice for Australians to manage their finances. Digital banking leaders need to build mobile banking around customer needs, empower customers with valuable money...

  • Report The Forrester Banking Wave™: Canadian Mobile Apps, Q2 2018

    Mobile Banking Apps Fail To Balance Great Functionality With Great User Experience

    Digital banking leaders need to build mobile banking experiences around customer needs, empowering customers to manage their finances while reassuring customers by providing support along the way....

  • Report True Digital Banking Drives Interest In Core Banking

    Results From Forrester's Global Banking Platform Deals Survey 2018
    April 11, 2018 | Jost Hoppermann

    State-of-the-art banking platforms — or their elements like core banking and digital channels — can create fresh opportunities for banks and their application development and delivery (AD&D) teams...

  • Report BIAN Must Do More To Standardize Banking APIs

    BIAN Shows Progress Since 2016, But 2018 Will Determine Its Relevance For Banking API Standards
    March 9, 2018 | Jost Hoppermann

    Open banking and the fragmented value chain in banking have created a need for accepted API specifications for the banking industry or — even more challenging — for true broad and rich API...

  • Report Plan For Digital Banking Engagement Platforms, Not Mobile Banking Solutions

    Within Banks, Isolated Channel Deployments Are No Longer In Favor
    August 30, 2017 | Jost Hoppermann

    Forrester's survey data highlights how banks' focus is shifting away from mobile-only, and even more online-only, solutions toward omnichannel banking solutions. This report explains why this is...