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The Retail eCommerce Playbook For 2019
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they are not missing either opportunities for direct online sales or ways that this...
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Report The US Multichannel Retailers Customer Experience Index, 2018
How US Multichannel Retail Brands Earn Loyalty With The Quality Of Their Experience
June 19, 2018 | Sucharita Kodali, Alex CauseyHow well do leading multichannel retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 42 multichannel retailer brands that were...
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Report The US Digital Retailers Customer Experience Index, 2018
How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience
June 19, 2018 | Sucharita Kodali, Alex CauseyHow well do leading digital retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of 11 digital retail brands that we analyzed as part of the...
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Report Mobile Shopping Is Stalling, But Don't Panic
May 3, 2018 | Sucharita KodaliRetailers have been aggressively investing in mobile commerce. However, the total percentage of physical goods retail in the US sold via mobile devices has not grown significantly in recent years....