Search Results
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Report How To Implement Zero Trust Security In Europe
Large technology companies and the US Federal Government have adopted Zero Trust (ZT) as their next-generation security model. 2019 is the year that Zero Trust hits the mainstream in Europe....
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Report The Business Case For Security Awareness And Training
How To Measure Changes In Security Behavior And Culture
Everyone has long recognized the importance of the human element to cybersecurity, yet we still see staff acting unwisely and inviting threat actors into our networks. It's clear that something...
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Report Digital Trends 2019: European Wealth And Investment Management
Maintain Your Digital Course Through Choppy Waters
April 5, 2019 | Oliwia BerdakEuropean wealth and investment firms face a host of challenges in 2019. Political uncertainty and slowing economies are driving market volatility and redemptions. As these begin to bite, firms must...
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Report Security Budgets Europe, 2019: Budgets Rise And Security Services Overtake Products
March 21, 2019 | Paul McKayThis year, European CISOs must contend with a shaky economic outlook, a geopolitically complex threat landscape, and further regulatory scrutiny. Read this report to find out how European security...
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Report The UK Retail Customer Experience Index, 2018
How UK Retail Brands Earn Loyalty With The Quality Of Their Experience
March 12, 2019 | Michelle Beeson, Alex CauseyHow well do leading retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 14 UK multichannel retailers and four UK digital...
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Report The France Retail Customer Experience Index, 2018
How French Retail Brands Earn Loyalty With The Quality Of Their Experience
March 11, 2019 | Michelle Beeson, Alex CauseyHow well do leading retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 15 French multichannel retailers and four French digital...
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Report Forrester Analytics: Luxury Retail Forecast, 2018 To 2023 (EU-7)
ForecastView Document
February 26, 2019 | Michael O'GradyThe European personal luxury market is growing healthily: Overall sales grew by 3% in 2017, and online sales grew by 20%. eCommerce drove 49% of luxury sales growth in 2017, and this will rise to...
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Report Taking The Pulse Of Europe's Cloud, Q1 2019
Data Centers Open In More Countries As Cloud Adoption Continues To Grow
February 22, 2019 | Paul MillerCloud computing is firmly established as a tool in the European technology toolbox, but the rationale for using cloud continues to mature. This report examines recent moves by major cloud vendors...
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Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe), Q4 2018 Update
ForecastView Document
February 7, 2019 | Michael O'GradyOnline retail sales will grow at an average of 11.7% per year over the next five years in Western Europe: By 2023, over half of computer and consumer electronics purchases and almost a third of...
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Report The State Of Digital Insurance, 2019
Landscape: The Digital Insurance Strategy Playbook
February 5, 2019 | Oliwia BerdakInsurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report...
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Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy
Tools And Technology: The Enterprise Collaboration Playbook
January 29, 2019 | Art SchoellerMany organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...
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Report Partner With European Security Startups To Protect Your Business
How To Capitalize On The Market's Best New Innovations
December 28, 2018 | Paul McKayIn addition to more-traditional venture funding, investors and governments across Europe have spent big to set up security incubators and accelerators, and their efforts have resulted in some true...
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Report The Five Milestones To GDPR Success
Road Map: The Data Security And Privacy Playbook
December 24, 2018 | Enza IannopolloMay 25, 2018 marked the beginning of GDPR enforcement, but many firms are still behind on their compliance road map. We believe that fines and enforcement actions are just weeks ahead and that...
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Report The New Mobile Mind Shift Index: Global
Use The Mobile Mind Shift Index To Guide Your Local Strategy
In 2018, Forrester updated the Mobile Mind Shift Index (MMSI), a tool that enables digital business and marketing leaders to assess their customers' mobile intensity, expectations, and behaviors....
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Report The France Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
December 21, 2018 | Joana van den Brink-Quintanilha, Alex CauseyHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across four industries in the France CX...
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Report The UK Customer Experience Index, 2018
How Brands Build Loyalty With The Quality Of Their Experience
December 21, 2018 | Joana van den Brink-Quintanilha, Alex CauseyHow well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....
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Report Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations
Benchmarks: The Omnichannel Commerce Playbook
December 19, 2018 | Michelle BeesonForrester's 2018 Retail Omnichannel Capabilities Assessment benchmarked eight leading European retailers and two in the US to help digital business executives understand how their omnichannel...
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Report Online Retail Will Drive Overall European Retail Sales Growth Through 2023
Highlights From The Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe)
Western European online retail sales will continue their double-digit growth through 2023. That's good news because online sales growth will drive overall sales for retailers. This report...
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Report Maintain Your Security Edge
Continuous Improvement: The Security Architecture And Operations Playbook
New security objectives and approaches call for shifts in architecture and operations — but more importantly, for security leaders to reassess their investments in their most valuable asset:...
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Report The State Of Data Security And Privacy: 2018 To 2019
Benchmarks: The Data Security And Privacy Playbook
This data-driven report outlines budgeting and spending, technology adoption plans, and other key breach, data protection, and privacy trends in global firms for 2018 through 2019. Understanding...
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Report Forrester Analytics: Online Insurance Forecast, 2018 To 2023 (EU-7)
ForecastView Document
This report looks at the factors that drive the size and growth of the non-life insurance markets in the UK, Germany, France, Spain, Italy, the Netherlands, and Sweden. It details the size of...
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Report The Forrester Wave™: Managed Security Services Providers (MSSPs), Europe, Q4 2018
The 14 Providers That Matter Most And How They Stack Up
In our 26-criterion evaluation of European managed security service providers (MSSPs) we identified the 14 most significant ones —Accenture, Atos, BT, Capgemini, Deloitte, Fujitsu, IBM, NTT, Orange...
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Report Remove The Mystery From Security Metrics
Performance Management: The S&R Practice Playbook
November 16, 2018 | Jeff PollardDifficulty creating meaningful metrics persists for chief information security officers (CISOs) despite a decade of discussion. Without good metrics, the security organization can't participate in...
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Report Data Performance Management Is Essential To Prove Data's ROI
Performance Management: The Data Management Playbook
November 13, 2018 | Michele GoetzInsight is the engine of today's businesses. The value of a company can be measured by the performance of its data. This report helps enterprise architects and chief data officers (CDOs) close the...
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Report The Forrester Retail Wave™: European Mobile Apps, Q4 2018
Leading Retailers Are Raising The Bar On Functionality And User Experience
October 23, 2018 | Michelle Beeson, Alex CauseyAs mobile becomes the dominant digital touchpoint, retailers must elevate their mobile experiences to win, serve, and retain loyal customers. To see how helpful apps are to customers, we evaluated...