Search Results

• Report The Forrester Wave™: Hosted Private Cloud Services In Europe, Q2 2020

  The Seven Providers That Matter Most And How They Stack Up

  June 24, 2020 | Bill Martorelli

  In our 32-criterion evaluation of hosted private cloud providers in Europe, we identified the seven most significant ones — Atos, CenturyLink, Orange, OVHcloud, Rackspace Technology, Sungard...

• Report How The COVID-19 Crisis Is Impacting Consumer Behaviors In Italy

  Italian Consumers Are Asking Firms To Start Their Digital Transformation Right Now

  June 22, 2020 | Enza Iannopollo

  After several weeks of lockdown due to the COVID-19 pandemic, we asked Italian online adults how they feel about the virus and the economy as well as how their behavior is changing in response to...

• Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

  Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

  June 19, 2020 | Judy Weader, Rick Parrish

  Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...

• Report The Time For A Digital Signature Is Now

  June 18, 2020 | Enza Iannopollo

  The COVID-19 pandemic has forced consumers, employees, and partners to dramatically change their digital habits and adopt new ones. These new behaviors are here to stay, and businesses are under...

• Report Forrester Infographic: European Financial Services Firms Accelerate Digital Transformation

  June 12, 2020 | Jost Hoppermann

  The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

• Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2020

  Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services

  May 29, 2020 | Paul Miller, Bill Martorelli

  Adoption of hosted private cloud continues to grow; it combines the expertise of a cloud service provider with the workload isolation of a private cloud. While some balk at its shortcomings...

• Report Adoption Profile: Public Cloud In Europe, Q2 2020

  European Public Cloud Innovation Continues

  May 29, 2020 | Paul Miller

  Every enterprise in Europe is continually evolving its cloud strategy — or should be. In 2020, European infrastructure and operations (I&O) pros are tasked with critiquing the cost efficiency and...

• Report Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality

  May 26, 2020 | Joana de Quintanilha, Victoria McRitchie

  Achieving excellent customer experience (CX) requires exceeding expectations — Forrester's Customer Experience Index (CX Index™) data proves it — but most brands are merely meeting expectations or...

• Report Forrester Infographic: Understanding European Security Leader Spending Patterns, 2020

  European Security Leaders Adapt To Stagnating Security Budgets

  May 18, 2020 | Paul McKay

  Forrester surveyed 1,346 European security decision makers to understand how they plan to spend their budgets in 2020. This infographic summarizes security spending patterns and key takeaways from...

• Report Forrester Infographic: The State Of Financial Well-Being In Italy, 2020

  May 4, 2020 | Aurelie L'Hostis, Luis Deya

  Italian consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in Italy....

• Report Governments Must Stop Privacy Abuses While Fighting The Pandemic

  How Government Agencies Like The UK National Health Service Must Enforce Strong Data Governance To Protect Citizens

  May 4, 2020 | Enza Iannopollo

  In their battle against COVID-19, several governments and their partners are leveraging technology to collect, process, share, and store data about citizens. As governments turn their attention to...

• Report Now Tech: European Managed Security Services Providers, Q2 2020

  Forrester's Overview Of 30 European Managed Security Services Providers

  May 4, 2020 | Paul McKay

  You can use European managed security services providers (MSSPs) to improve security visibility, enhance response capability, and act as an extension to your security team. But to realize these...

• Report Forrester Infographic: The State Of Financial Well-Being In France, 2020

  April 30, 2020 | Aurelie L'Hostis, Luis Deya

  French consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in France....

• Report Forrester Infographic: The State Of Financial Well-Being In The UK, 2020

  April 27, 2020 | Aurelie L'Hostis, Luis Deya

  UK consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in the UK....

• Report How To Implement Zero Trust Security In Europe

  April 15, 2020 | Paul McKay, Chase Cunningham, Enza Iannopollo

  Large technology companies and the US federal government have adopted Zero Trust (ZT) as their next-generation security model. 2019 saw Zero Trust enter the European security market. In 2020,...

• Report Security Budgets Europe, 2020: SaaS Security Is In Vogue

  European Security Leaders Adopt Sustainable Budgeting Practices

  March 20, 2020 | Paul McKay

  In 2020, European security leaders are grappling with a toxic mix of geopolitical tensions, economic growth slowdown, and board of directors fatigue caused by questionable results after years of...

• Report Securing Private 5G At The Edge: Europe Edition

  Guide To Securing Private 5G And Edge Computing Use Cases For European Organizations

  March 13, 2020 | Paul McKay

  5G networks are being deployed around Europe in 2020; several countries and telecom operators will bring 5G to the consumer market in 2020 and beyond. You'll find the most compelling 5G use cases...

• Report Now Tech: European Cybersecurity Incident Response Services, Q1 2020

  Forrester's Overview Of 19 European Cybersecurity Incident Response Providers

  March 10, 2020 | Paul McKay, Josh Zelonis

  You can use European cybersecurity incident response (IR) providers to help you recover from a cybersecurity breach, stress test your cybersecurity IR plan, and support post-breach remediation...

• Report Digital Rewrites The Rules Of Business

  The Vision Report In The Digital Business Playbook

  February 25, 2020 | Nigel Fenwick, Ted Schadler

  Digital technology dramatically improves the economics and capabilities of every business. Using hardware, software, algorithms, and the internet, it's 10 times cheaper and faster to engage...

• Report Modern Privacy Laws Change The Paradigm For Marketing And Advertising

  Roadmap: The Customer Trust And Privacy Playbook

  February 19, 2020 | Fatemeh Khatibloo

  The General Data Protection Regulation (GDPR) has changed how B2C marketers and advertisers operate in the European Union (EU). But more privacy regulations are in play, from the US to Japan, all...

• Report The France Retail Customer Experience Index, 2019

  How French Retail Brands Earn Loyalty With The Quality Of Their Experience

  January 21, 2020 | Karine Cardona-Smits, Michelle Beeson, Luis Deya

  How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 retail brands that were analyzed as part of the...

• Report Retailers, Use PSD2 To Drive Differentiation For Your Customers

  Use The Strong Customer Authentication Delay To Optimize Your Response

  January 17, 2020 | Jacob Morgan, George Lawrie, Paul McKay

  The second Payment Services Directive (PSD2) is a mandatory regulation to which all merchants in the EEA — and other retailers who have customers in the EEA — must conform. Among other provisions,...

• Report The UK Retail Customer Experience Index, 2019

  How UK Retail Brands Earn Loyalty With The Quality Of Their Experience

  January 16, 2020 | Karine Cardona-Smits, Michelle Beeson, Luis Deya

  How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 18 retail brands that were analyzed as part of the...

• Report How To Manage Brexit's Impact: CISO Edition

  Focus On Data Protection, Staffing, And Regulatory Alignment

  December 12, 2019 | Paul McKay, Enza Iannopollo

  While the recent UK general election has provided certainty that the first stage of Brexit will happen on January 31, the certainty only persists until the end of 2020. It's still possible that a...

• Report The UK Customer Experience Index, 2019

  How Brands Build Loyalty With The Quality Of Their Experience

  November 13, 2019 | Joana de Quintanilha

  How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....