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  • Report Forrester Data: World Online Population Forecast, 2017 To 2022 (Global)

    ForecastView Spreadsheet
    March 22, 2017 | Shaurya Priya, Sanjeev Kumar

    This forecast, made exclusively available for ForecastView clients, sizes and forecasts the online population globally across five regions and 55 countries. It also sizes and forecasts the mobile...

  • Report Forrester Data Report: World Online Population Forecast, 2017 To 2022 (Global)

    Forecastview Document
    March 22, 2017 | Shaurya Priya, Sanjeev Kumar

    This forecast, made exclusively available for Forecastview clients, sizes and forecasts online population globally across five regions and 55 countries. It sizes and forecasts the mobile (mobile...

  • Report The UK Customer Experience Index, 2016

    UK Brand Scores Reveal A Year Of Progress
    November 1, 2016 | Joana van den Brink-Quintanilha, Alex Causey

    How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in the UK and the specific brands that you must beat to...

  • Report Navigating The Dynamic Telecoms And Mobility Services Landscape

    September 30, 2013 | Brownlee Thomas, Ph.D.

    The enterprise telecommunications and mobility (T&M) services landscape is complex and can be confusing for sourcing and vendor management executives. It also is highly dynamic, evolving quickly as...

  • Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • Report Prepare For Adaptive Mobile Networks

    Small-Cell Technologies Will Transform Both Carrier And Corporate Networks
    September 14, 2012 | Charles S. Golvin

    Mobile connections are increasingly vital to the productivity and efficiency of the businesses that CIOs support, and wireless networks are undergoing radical changes to deliver high-quality...

  • Report Prepare For The Connected Enterprise Now

    Insights From The Forrsights Networks And Telecommunications Survey, Q1 2012
    August 2, 2012 | Dan Bieler

    The connected enterprise is becoming a reality. Businesses require access to the best market information regarding customer demand, supplier options, transport and logistics, and sales patterns....

  • Report Cloud Strategies To Drive Telco Growth

    Telcos Should Provide Wholesale Infrastructure For Cloud Services
    February 9, 2012 | Henry Dewing

    Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

  • Report The Future Of Telecom: Strategies To Move Off The Endangered Species List

    December 2, 2011 | Dan Bieler

    Telcos are an endangered species; their traditional business model has come undone, and many operators face a downward revenue/earnings/investment spiral. The classic telco position is eroding due...

  • Report M2M Connectivity Helps Telcos Offset Declining Traditional Services

    But They Are Poorly Positioned For The Larger Value-Added Service Opportunity
    November 22, 2011 | Michele Pelino

    Telcos face increasing pressure on traditional voice revenues and seek new revenues from services leveraging existing assets. Machine-to-machine (M2M) technologies, including radio frequency...

  • Report The Internet Crushes The Work/Life Boundary

    An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future
    March 17, 2011 | Ted Schadler

    Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information...

  • Report How To Create A Realistic Global SLA For Managed Network Services

    Use Industry Standard Metrics And Thresholds For Guidance
    January 5, 2011 | Brownlee Thomas, Ph.D.

    Sourcing and vendor management (SVM) professionals at large multinational companies (MNCs) want to ensure that global service-level agreements (SLAs) for managed network services are as strong as...

  • Report The Fiber Broadband Future Is Still Coming Soon

    European Internet Products Must Target Current-Speed Broadband
    December 8, 2010 | Ian Fogg

    While every country in Europe has Internet service providers rolling out fiber broadband initiatives, consumers' desire for superfast broadband is lower than their appetite for keen pricing. Given...

  • Report Most Firms Will Use Multiple WAN Technologies

    The Mix Will Shift Over Time, But IP WANs Are Here To Stay
    October 6, 2010 | Brownlee Thomas, Ph.D.

    Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of...

  • Report Market Overview: European Ethernet Services

    VPLS Growth Drives Momentum As 40% Of European Firms Adopt Carrier Ethernet
    June 23, 2010 | Phil Sayer

    Almost 40% of European enterprises are now deploying carrier Ethernet services, with particular interest in VPLS-based Ethernet LAN (E-LAN) services. However, don't assume all service providers are...

  • Report The Forrester Wave™: European WAN Services, Q2 2010

    AT&T, BT Global Services, Colt, Orange Business Services, and Verizon Business Lead The Market
    April 12, 2010 | Phil Sayer

    In Forrester's 58-criteria evaluation of 12 European WAN service providers, the Leaders were AT&T, BT Global Services, Colt, Orange Business Services, and Verizon Business. Verizon Business led...

  • Report Case Study: How Orange Business Services Is Building A New Machine-To-Machine Market

    March 23, 2010 | Mike Cansfield

    As the prospective growth in the number of people connected to communication networks slows, person-to-person (P2P) communication markets, such as voice, email, IM, and text, mature. So,...

  • Report Achieving A Global Telecom Services Deal That Fits Today's And Tomorrow's Requirements

    March 22, 2010 | Brownlee Thomas, Ph.D.

    Companies with distributed operations need telecom services deals to help them meet their immediate and longer-term technology requirements and changing business goals. As a result, enterprise IT...

  • Report How Public Authorities Can Make The Most Of Mobile Services

    February 17, 2010 | Thomas Husson

    Brands and companies are not the only ones that should tap into mobile opportunities. Public authorities can use mobile to improve the quality of life of their citizens and to develop their...

  • Report London 2012: Athletes And New Services Will Push Boundaries, Not The Underlying Technologies

    February 8, 2010 | Mike Cansfield

    In the first of our series of reports on the information and communications technology (ICT) behind the London 2012 Olympic Games, we looked at the six lessons that vendor strategists can draw from...

  • Report European Telecom Operator Managed Services Deals Survey: H1 2009

    December 29, 2009 | Phil Sayer

    Forrester's seventh survey of managed services deals signed in Europe by telecom service providers reviews 812 contract wins recorded in the first half of 2009. The number of deals increased from...

  • Report The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe
    November 6, 2009 | John McCarthy, Pascal Matzke

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...

  • Report The State Of WAN Services Adoption In Europe 2009: Cost-Cutting Dominates Enterprise Plans

    September 3, 2009 | Phil Sayer

    Cost-cutting dominates European enterprise plans for wide area networks (WANs) for 2009. This is the top priority for almost three-quarters of enterprises as part of IT budget cuts mandated at...

  • Report Best And Worst Of UK Brand Building Web Sites, 2009: Internet Service Providers

    Forrester Applies Its Web Site Brand Review Methodology To The Sites Of Four Top UK Internet Service Providers
    August 27, 2009 | Jonathan Browne

    How good are the overall experiences offered by leading Internet service providers' Web sites in the UK in 2009? To find out, we graded the sites of four top UK ISP sites using Forrester's Web Site...

  • Report A Deep Dive Into European Consumers' Online Behavior, 2009

    Consumers' Uptake Of Social Activities Deepens Their Online Engagement
    August 13, 2009 | Olesia Klevchuk

    For more than 10 years, Forrester has been tracking consumers' online and offline behavior in Europe. In recent years, we've published a dedicated report about their online behavior to understand...